Technical Account Manager
Technical Account Manager
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1 Vacancy
Job Description
Are you ready to make animpact Join TechMD an Integris company whereintegritymeetsinnovation! Be part of a team thats redefining IT services by leading with People First.
Integrisis a leading IT solutions provider offering high-touch services that clients love. Our team of highly experienced local professionals delivers best-in-class solutions including dedicated vCIOs specialized security and compliance advisory services and a 24/7 help desk. As we rapidly expand across the country both organically and through partnerships with like-minded managed IT service providers (MSPs) we remain committed to identifying the best talent available to play a crucial role in transforming IT services for our clients.
Job Summary
Works closely with TechMD an Integris companycustomers builds relationships with them and helps them achieve their business goals and overcome technical challenges. Technical Account Managers ensure customers are satisfied with TechMDs service delivery and work with other departments within TechMD an Integris company to drive resolution to customer needs.
Job Responsibilities
- Builds strong customer relationships especially with key customer stakeholders and sponsors.
- Always strives to provide exceptional customer experience.
- Manages customer expectations and leads them to customer satisfaction.
- Makes sure all deliverables arrive in good order on time and fulfill customers requirements.
- Keeps track of key account metrics.
- Communicates the progress of customer deliverables to both internal and external stakeholders.
- Takes initiatives in identifying growth opportunities.
- Collaborates with otherteams to achieve sustainable growth.
Job Qualifications
- A proven record of accomplishment in Technical Account Management or other relevant experience.
- Experience in managing multiple stakeholders and projects.
- A listener who is customer-oriented and attentive to customer needs.
- Possesses critical thinking and problem-solving skills.
- Demonstrates good time-management skills.
- Possesses great interpersonal and communication skills
- Experience and strong knowledge of Microsoft Office products.
- Experience in using CRM software for sales.
AtIntegris we value our team members andoffer comprehensive benefits including:
- Medical Dental and Vision Insurance
- 401K Retirement Plan
- Paid Time Off (PTO)
- Birthday PTO
- Paid Holidays
- Paid Time Off for Volunteering
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Supplemental Insurance
- Employee Assistance Program
Join us in shaping the future of IT services while making a positive impact on our clients and communities.
Integris is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender pregnancy sexual orientation gender identity age familial status disability genetic information or any other protected class under applicable federal state and local laws.
Required Experience:
Manager
Employment Type
Full Time
