Wholesale Major Account Manager
Wholesale Major Account Manager
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Salary Not Disclosed
1 Vacancy
Job Description
GCIs Wholesale Major Account Manager will develop and employ account management of Wholesale and Carrier accounts in support of department EBITDA revenue market share customer acquisition and retention goals with guidance to support GCIs strategic and financial goals. Position will manage wireless and wireline accounts and support large accounts managed by Account Directors.
Develop and implement formal sales and business plans with established goals.
Assist in problem solving planning strategy and business evaluation of opportunities.
Develop pricing and proposals and actively participate in contract negotiations.
Focus on managing the customer relationship and specifically for wholesale accounts as both a customer of GCI and a provider of service to GCI.
Provide inside and outside sales and direct account activities depending on the needs of the assigned accounts.
Maintain the highest level of internal and external communications and adhere to all Company policies and business practices including GCIs Declaration of Principles and Basic Principles of a Collaborative Workplace.
Customers include current accounts in the wireless carrier wholesale including integrated communications companies based in Alaska the Lower 48 and other geographic areas.
Account Management
- Manage relationships with customers in line with departmental strategic plans.
- Assist in identifying problem solving planning strategy and business evaluation of opportunities individually as account manager and in support of large accounts with Account Director.
Account Plans
- Creation revision and implementation of annual and ongoing account plans.
Account Support
- Ensure successful implementation and management of products and services to accounts. Provide account support for large accounts.
Proposal Development and Response
- Under the direction of the Director Wholesale Business engage in proposal development and review in line with departmental guidelines.
- Support internal pricing development and product messaging to customers.
Contract and Compliance
- Assist with customer contracts including review internal and external performance of obligations and negotiation.
- Ensure compliance within all internal and external obligations.
- ACCOUNTABILITY- Takes ownership for actions decisions and results; openly accepts feedback and demonstrates a willingness to improve.
- BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust confidence and respect; adheres to GCIs Code of Conduct for Employees the Basic Principles.
- COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
- Ability to interface with other units within the company.
- COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
- Excellent verbal and written communication required.
- Must be able to articulate information in presentation format in front of internal and external customers.
- Must have the ability to develop effective presentations and public speaking.
- COMPLIANCE - Follows internal controls; protects confidential information; abides by GCIs Code of Business Conduct & Ethics.
- CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
- Experience required in maintaining relationships with decision makers and leading customer service aspects of customer relationships including coordination and interface with operational teams.
- RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings training and other work obligations.
- RESULTS - Uses a combination of job knowledge initiative sound decision making innovation adaptability and problem solving.
- Demonstrated ability to analyze problems and situations leading to optimal solutions.
- Excellent analytical customer service sales organization computer and office skills
- Proven experience with telecommunications products and services.
- Demonstrated experience in managing successful sales relationships and account management initiatives.
- Must have proven experience in developing and presenting business cases and or customer proposals to internal and external audiences including pricing.
- Must have the ability to create and implement account plans.
- Excellent time management skills including prioritization and coordination between multiple internal and external groups.
- SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
- Proficient computer skills and MS Office knowledge (e.g. Outlook Teams Word Excel) to complete job duties effectively.
Additional Job Requirements:
This is an advanced level position requiring the ability to perform highly complex and diverse duties under deadlines and operating constraints. Must have advanced knowledge and expertise in responsibility and company policies/procedures. Must be able to provide functional leadership.
Minimum Qualifications:
Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
- High School diploma or equivalent.
- Bachelors degree in marketing business economics or similar emphasis. *
- Minimum of ten (10) years of experience in sales marketing technical/product management role account management business planning such as sales marketing and/or operations and developing pricing and contract negotiation. *
Preferred:
- Experience in reciprocal sell/buy relationships.
- Telecommunications experience.
- Other telecom industry or job specific certifications.
DRIVING REQUIREMENTS:
- This position requires driving a company-owned vehicle company provided vehicle or a personal vehicle on behalf of the company. Must possess and maintain a valid drivers license proof of insurance a satisfactory driving record and successfully complete Defensive Driving course.
- Work is primarily sedentary requiring daily routine computer usage.
- Ability to work shifts as assigned work in standard office/home office setting and operate standard office equipment.
- Ability to accurately communicate information and ideas to others effectively.
- Physical agility and effort sufficient to perform job duties safely and effectively.
- Ability to make valid judgments and decisions.
- Ability to work non-standard hours to meet deadlines including additional time on weekends holidays before or after normal work hours when necessary.
- Must work well in a team environment and be able to work with a diverse group of people and customers.
- Regular interaction on a strategic level with peers senior management and interdisciplinary teams including current new and/or angry customers vendors or employees.
- Regular travel within Alaska and the Lower 48 states required.
- Virtual workers must comply with remote work policies and agreement.
Required Experience:
Manager
Employment Type
Full-Time
