Customer Development (CD) Transformation Executive

Role Overview:

As an integral part of Capgeminis Integrated Operations practice you will be part of a team that will lead our Clients towards large-scale transformations applying an end to end integrated vision of process integration automation and technology solutions at the very forefront of innovation to help our clients achieve a frictionless enterprise vision roadmap and ecosystem for your assigned pillar of expertise or area of responsibility.

You will have the opportunity to shape the future of business operations at large and will take responsibility for fine-tuning and orchestrating technology-enabled transformation projects. We seek experienced focused and driven individuals who have the ability to design content present content influence lead design and deploy strategic global and integrated operating model design strategy transformation transition execution and manage run projects and delivery as needed.

Must have executive presence domain knowledge ability to design a complex business case translate the business case and solution to run and support run operations as needed to deliver on committed value unlocks and said business case. Must have a strong understanding of industry and domain experience relating to your pillar including industry trends best practices process technology and our Capgemini approach and assets . Must be versatile and support all facets of strategic consulting from design to deployment for the Integrated operations practice.

Understands leading and innovative technology for pillar such as tools focused around Trade Promotion Planning Optimization and Management commercial activities can translate Customer Development (CD) Insights and analytics develop strategic growth plans channel development business plan development and execution industry leading platforms automation. Management/Optimization processes to address industry best practices associated with customer types (retail wholesale distributor B2B etc.)

Industry domain experience in supply chain and CPG or Retail

You will need to demonstrate the ability to:

• Create and communicate a transformation roadmap and vision around how organizations execute and manage go to market activities relating to category and channel performance tracking customer business plan execution promotional and in store execution activities
• Have the ability to envision and craft a transformation plan and operating model for various clients that integrates customer development and promo execution plans with other supply chain finance data and analytics activities that would drive greater business outcomes and remove friction across the enterprise.
• Play a key role in the sales and pursuit process to sell the pillar design and vision for integrated operations to prospective clients.
• Lead and support projects spanning several practices/disciplines/geographies managing scope risks results delays and profitability.
• Ability to analyze existing client data volumes technology operating models process outcomes and design leading Integrated Operations solutions and pursuit content for prospective and existing clients.
• Be an Influencer in the further development of your domain/specialism via technical knowledge capabilities and attitude and domain/industry expertise. Works across functional teams to advise and direct
• Understand concepts around Digital/online sales and marketing understanding of different routes to market: modern trade traditional trade ecom
• Experience and exposure to Trade Promotion Management/Optimization processes to address industry best practices associated with customer types (retail wholesale distributor B2B etc.)
• Must have supply chain experience.
• Focus on business results and higher profit margin while organizing successful delivery
• Be a confident polished and fluent presenter frequently presenting to client management teams to boards and to large audiences
• Lead the development and extension of products and services and know how to communicate and market them
• Drive process improvement through technology related tools within the given area of expertise
• Strategically focuses people and resources to meet changing market requirements - Be an enabler of change.
• Implements effective recruitment strategies to build the organization to meet business objectives
• Have knowledge of and actively promote group wide knowledge management tools and learning. Can input to and design learning programs

General Responsibilities / Accountabilities:

As Execute Pillar Support you will support the Pillar lead on solutioning and designing our transformation and product strategy for the Customer Development (Execute) pillar and support associated addition you will be responsible for managing pillar SMEs associates analysts and supporting roles for transformation and related projects. You will create a business platform from which you generate business volume and/or value and develop high-level business relations and high-impact projects

Role involves Strategic Consulting Solutions Design Customer Development experience Leadership skills. Must have experience in Operating model consulting ability to generate an End to End vision across Supply chain to Pay Key processes. EG: Annual planning S&OP Promotional planning and management trade promo management.

• Ensure compliance to pillar vision and solutions across the Integrated Operations landscape
• Leverage your extensive process/domain knowledge to lead the development and extension of products and services and successfully communicate and market them.
• Identify business transformation/business opportunities at a management level and drives proposals to win these
• Drive and identify opportunities for the development of team offers new tools points of view and methodologies.
• Have an excellent understanding of TIO concept and project and change mgt methodologies and can steer profound change and disrupt these frameworks and/ or methodologies
• Drive DGEM development within the expert community
• Successfully facilitates at board-level workshops involving multiple organizations
• Maintain an established industry network
• Run projects of significant size complexity and risk
• Drive own and team salability internally and externally with demonstrable experience for delivering sales of 1me

Qualifications (Education/Experience/Certification):

• English at CEFR Grade C1 (Advanced) or equivalent
• Preferably Economic education
• Preferably ACCA or CPA certification

Certified in multiple IOPS technologies and required certifications

About Capgemini

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Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race national origin gender identity/expression age religion disability sexual orientation genetics veteran status marital status or any other characteristic protected by law.