People Care Intern (They/She/He)

If youre here its because youre looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

Well deliver a non-vanilla culture built on talent where we work to amplify the impact on millions of people paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses and couriers offering on-demand services from more than 170000 local restaurants grocers and supermarkets and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionize the way people connect with their everyday needs from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us every day is filled with purpose.

What makes our ride unique

Our strong culture and non-vanilla personality.

A Talent House.

Our commitment to being a force for good.

We have a vision: Building the largest marketplace in your city to give access to anything in minutes.And this is where your ride starts

YOUR MISSION

Glovo is looking for an intern to support the payroll team dedicated to payment of riders in this exceptional transition period.

As an intern you will be primarily focused on addressing payroll-related inquiries and resolving concerns for our riders. The ideal candidate will ensure each customer interaction results in effective issue resolution and a positive experience for our rider!

THE JOURNEY

• Respond to inbound queries related to rider payroll (JIRA Ticket system)
• Clearly and effectively communicate payroll policies procedures and general updates to riders.
• Investigate and resolve discrepancies in rider payments ensuring accurate and timely issuer resolution.
• Escalate unresolved or system-related issues to the appropriate internal teams when necessary.
• Maintain detailed records of rider interactions following up where required to ensure customer satisfaction.
• Proactively identify process gaps or recurring issues and suggest improvements to enhance rider experience.

WHAT YOU WILL BRING TO THE RIDE

• Empathetic and calm attitude
• Knowledge of Excel/Googlesheets
• Strong communication skills (both verbal and written) in Spanish and English.
• Proactive hands-on and eager to get your hands dirty!
• Detailed oriented you are a freak when it comes to details
• Always looking for ways to improve processes and optimizing coordination between colleagues.

Our core values are very important to us:

Gas: We think big and take calculated risks to go for all business opportunities no matter how challenging they are! We work hard as a team and execute fast.

Everyone Wins: We are here for the long run. Glovers Partners and Users are at the very center of everything we do. If they win Glovo wins. So for every decision we make sure we are positively impacting them.

Good vibes: Our teams are built of people that radiate positive energy and managers that are honest and fair. We stay optimistic no matter what infecting each other with positivity joy and the desire to spend time together.

Stay Humble: Always act humble: Everybody must roll up their sleeves and get their hands dirty to make our big plans a reality. We are tiny! We are conscious of how big the opportunity is and how much weve got left to do.

Glownership: Act as one companyone team: Care first about Glovo not your role or your department. Own your stuff no question but go beyond your role; help before you are asked. Everything you need to make things happen you do it. Glow it!

If you believe you match these values we look forward to meeting you!

Individuals representing diverse profiles and abilities encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable.

We believe driven talent deserves:

• Monthly Glovo credits to satisfy your cravings!
• Discounted gym memberships to keep you energized.
• Extra time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!