Capgemini Invent - Sr. Manager II, Frog Customer First/Customer Transformation

Company

Capgemini Invent North America (CI NA)

Position

Managing Consultant - Sr. Manager Brand & Experience

Location

New York San Francisco

Website

COMPANY OVERVIEW

As the digital innovation consulting and transformation brand of the Capgemini Group Capgemini Invent helps CxOs envision and build whats next for their organizations. Located in more than 30 offices and 10 creative studios around the world its 6000 strong team combines strategy technology data science and creative design with deep industry expertise and insights to develop new digital solutions and business models of the future.

Capgemini Invent is an integral part of Capgemini a global leader in consulting technology services and digital transformation. The Group is at the forefront of innovation to address the entire breadth of clients opportunities in the evolving world of cloud digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 270000 team members in over 40 countries. The Group reported 2019 global revenues of EUR 14.125 billion.

Our Brand and Experience practice aims at helping our clients across various industries generate growth by becoming a Data-driven Experience Brand. Our clients need to deliver the experience their customers want every day across multiple touch points. The customer experiences they create have to reflect their brand positioningthrough content that aligns the companys purpose with the customer experience in real time. Our focus of support is around Brand adaptation business reinvention customer experience elevation and operation mastering. Our audiences notably include CMO CDO CEO or Chief Experience Officers. Expanding our Brand and Experience capability is a global priority of the development of Capgemini group in the coming months.

Responsibilities

• We are seeking a Sr. Manager or a Managing Consultant to join our Capgemini Invent division to be a key member within our Brand & Experience practice.

• Experience in Digital Product and/or Service Design; Experience Strategy Omnichannel Experience Strategy Digital Marketing Strategy Digital Engagement Strategy and/ or Digital Execution an established management consulting firm and/or digital marketing services or Customer Experience provider

• Experience with marketing technology is a plus (e.g. Salesforce Adobe or Engagement architecture)

• Role and responsibilities include Customer Experience domain leadership and expertise project management (including team management exposure) and delivery content and offer development practice leadership and involvement and business/account development.

Project Management and Delivery

• Demonstrate strong consulting and advisory skillset including analytical capabilities ability to synthesize content and translate it into sound recommendations and deliverables financial modeling and conceptualization. Mastery of PowerPoint Excel and new forms of delivery.

• Lead or be a team member of Brand & Experience transformation projects with large client organizations.

• Help invent and design innovative new or improved digital customer experiences and develop digital customer engagement strategies. Contribute to the design of new digital capabilities business processes organizational designs governance structures and measurement programs required to execute future state experiences and digital customer engagement strategies.

• Simplify and bring clarity to challenging situations models and issues to create structured actions.

• Test insights and recommendations with management.

• Demonstrate ability to drive blended teams of management consultants experience designers technology data strategists and implementation specialists to deliver according to plan (scope quality and time).

• Mentor and coach others to deliver quality results and promote others professional development.

Content Development and Practice Involvement

• Contribute to thought leadership around Customer Experience and Brand & Experience topics that illustrate the insights and case studies Capgemini Invent has developed during client engagements.

• Proactively participate in North American recruitment training and community-building.

• Be a visible member of the Brand & Experience community of practice.

• Provide mentoring and coaching for the more junior consultants under their responsibility.

Business Development

• Build a network within the Capgemini group and contribute to education of other Business Units around the Brand & Experience practice offerings to support existing account expansion.

• Play a significant role in client proposals and RFP responses from initial brief to final sales presentations.

• Nurture and expand existing account relationships.

• Identify potential personal business relationships that can be leveraged by the practice to develop new business.

Requirements

• 4 years of experience in customer experience design customer data strategy marketing and sales strategy business model disruption product and service innovation customer experience transformation CRM and loyalty customer service transformation and operating models at an established management consulting firm and/or digital agency.

• Demonstrated successful engagement into the delivery of digital projects and services to a variety of industry clients.

• 2 years of experience in managing the successful delivery of Brand & Experience / digital projects across multiple clients. Exposure to one or more of Financial Services Life Sciences High Tech. Telco or Consumer Product and Retail sectors is highly-preferred.

• Strong core consulting skills including: meeting and workshop development and management deck writing storyboarding inductive/ deductive reasoning client interviewing issue analysis data analysis process design and change management.

• Strong design thinking skills including: application of conceptual modeling and visualization to problem and solution definition; knowledge of empathy mapping journey mapping and quantitative and qualitative research methods for developing compelling customer insights; and iterative concept testing.

• Excellent written and oral communication.

• Strong presence with good relationship-building and interpersonal skills.

• Strong personal and professional values.

• An appropriate BA or BS degree is required an advanced degree such as an MBA from a top tier program is preferred.

• Comfortable with up to 85% travel.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race national origin gender identity/expression age religion disability sexual orientation genetics veteran status marital status or any other characteristic protected by law.

This is a general description of the Duties Responsibilities and Qualifications required for this position. Physical mental sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant: Experience:

Manager