Track and Trace Representative 3rd Shift
Track and Trace Representative 3rd Shift
Posted on :
03-08-2025
Employer Active
1 Vacancy
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Job Description
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Track & Trace Representative
As Track & Trace Representative you will work in a fast-paced environment coordinating our day-to-day shipments and support the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication troubleshoot customer concerns and to proactively monitor the movement of freight to ensure customer satisfaction.
Responsibilities:
- Enter new load orders into our proprietary web-based software
- Initiate check calls to track and trace drivers on all pickups and deliveries
- Communicate internally correspondence with drivers to ensure accurate documentation
- Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
- Maintain and collect proper paperwork for each shipment
- Work cooperatively with Sales and Dispatch to provide solutions for customers needs and resolve issues
- Maintain an outbound call volume of 100 calls per day
Skills/Abilities:
- 1-3 years of work experience in customer service operations data entry call center dispatch or logistics
- Must have strong attention to detail
- Ability to prioritize balance and organize information while completing multiple tasks.
- Above average proficiency in Google Drive and Microsoft Suite
- Excellent written and verbal communication skills
- Excellent teamwork skills
Education and Experience:
- High school diploma or equivalent required
- Associates degree preferred
- Call center experience is a bonus
Benefits:
- Full-time: 40 hours per week
- On-site training and career development
- Paid holidays and paid time off
- Insurance benefits including but not limited to: Health vision dental life and disability
- 401(k) Plan
Compensation: $17.00 - $22.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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