Deputy Soft Services Manager
Deputy Soft Services Manager
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Job Description
LOCATION: Gyle Shopping Centre Edinburgh EH12 9JX
SHIFT PATTERN: VARIOUS SHIFTS
WORKING HOURS: 45 HOURS PER WEEK
SALARY: 40000.00 per annum
If you require any additional support or adjustments during the recruitment process please dont hesitate to contact our Recruitment Department at. Were here to help!
Role Overview:
To support the Soft Services Manager in meeting daily delivery needs across the required service areas. This individual will assist in the management the wider site team and ensure the highest standards of cleanliness security and maintenance services are provided at all times.
This will encompass the management of day-to-day delivery across the site oversight of the wider site team site-level HR and resourcing management shift and roster management H&S management budgetary management performance management and compliance management.
This individual will also act as the primary site-lead in the Services Managers absence such as in the event of holiday or sickness as well as other unexpected absence.
Key responsibilities
To share responsibility for the management of the site with the Services Manager including service delivery oversight budget maintenance continuous improvement recruitment/resourcing and customer relationship management
To liaise closely with the wider site team to provide full operational support and guidance
To provide direct support during problematic situations issues or emergencies in order to identify prevailing issues and rectify these ensuring no drop in service quality or disruption
To be involved in the monthly report and review process including carrying out daily inspections and weekly audits
To be a key point of escalation within the site team
To offer support to the wider account management team and identify problematic areas within the operations process and be pro-active in addressing and rectifying these areas.
To maintain the service delivery goals in terms of quality productivity and profitability.
To carry out regular meetings with the site team and customer representatives
To be the acting site manager when the Services Manager is on holiday or is otherwise absent
To support in the training development and mentoring of the wider site team
Required skills & experience
Detailed knowledge of cleaning & security delivery preferably within retail environments
Proven people-management experience
Minimum 2/3 years operational management experience
Excellent written and oral communication skills
Fluent / business-level English
Strong organisational and time-management skills
Problem solving capabilities
IT Literate (MS Word PowerPoint Excel etc)
SIA licence (desired)
Cleaning training e.g. City & Guilds or BICSc (desired)
M&E awareness / training e.g. City & Guilds (desired)
Benefits
Were proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work our innovative employee app where you can find:
- Perks: discounts gift cards cashback and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABMs benefits visit our careers page
ABOUT US
ABM is one of the worlds largest providers of integrated facility services. A driving force for a cleaner healthier and more sustainable world ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning engineering parking electrical & lighting energy solutions HVAC & mechanical security and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries from commercial office buildings to schools airports hospitals data centres manufacturing plants and distribution centres entertainment venues and the UK were proud to service icon sites across the country with more than 10000 team members. For more information visit .
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age disability gender reassignment sex marriage and civil partnership status pregnancy and maternity status race religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Required Experience:
Manager
Employment Type
Full-Time
