GB Implementation Lead

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

The GB Implementation Team is responsible for onboarding new Group Benefits Clients and managing existing Clients major plan changes by employing project management skills processes and methodology. They work in partnership with Clients advisors Business Development and all internal stakeholders to deliver quality business solutions and superior Client experiences.

Reporting to the Manager GB Implementation the Group Benefits Implementation Lead joins a team of innovative and dynamic individuals who strive to provide exceptional Client service. As a seasoned project manager you bring a passion for organization open communication and delivering on your objectives while managing a diverse portfolio of projects and leading a variety of work-streams.

What will you do

• Lead Group Benefits client onboarding and major revision projects from requirements definition through deployment to post go-live success

• Manage and collaborate with multi-site project teams to ensure maximum performance by providing purpose direction and motivation

• Clearly define the project scope and schedule

• Create and maintain a detailed project timeline which outlines task assignment and ownership deliverables and targets allowing for coordinated execution and control

• Coordinate internal and external resources to ensure that projects adhere to scope and schedule

• Analyze project status and when necessary revise the scope or schedule to ensure that project requirements can be met

• Establish and maintain relationships with relevant internal and external stakeholders providing day-to-day contact on project status and changes

• Apply Project Management best practices and tools

• Investigate and coordinate responses to escalated issues

• Manage client and advisor relationships to ensure project delivery expectations are specified and met

• Utilize strong leadership influencing and facilitation skills to coordinate and drive projects to successful completion

• Represent Sun Life at finalist presentations

• Manage proposal reviews

What do you need to succeed

• Minimum 3 years of experience in dealing directly with both internal and external business partners (ie. Clients Advisors GB Administration Business Development etc.)

• Extensive knowledge of project management techniques tools and methodologies

• Proven experience leading large complex projects with multiple components and testing scenarios

• Excellent problem solving and decision-making skills

• Strong organizational skills and ability to prioritize a wide range of tasks over multiple projects

• Previous experience with Group Benefits products services and systems

• Extensive experience with clients who have flexible benefit programs outsourced administration models online enrolment functionality HRIS interface systems and complex payroll administration requirements

• High comfort level with Microsoft Access Excel PowerPoint and Project

• Strong interpersonal and communication skills

• Ability to develop and maintain strong relationships across the organization at all levels

• Relate well to diverse personality types; a strong listener who easily adapts

• Client centric focus with the ability to see long term outcomes and impacts

• Positive energetic attitude at all times

• Strong presentation skills<

• Bilingualism (French English both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.

Assets:

• Previous experience in Group Benefits Implementation and/or Sales and Service environment

• A bachelors degree or equivalent business experience

• PMP certification or equivalent work experience

• GBA or CEBS designation

• Ability to travel to Toronto Waterloo Montreal Vancouver and Calgary as required

Whats in it for you

• The opportunity to move along a variety of career paths with amazing networking potential

• Flexible Benefits from the day you join to meet the needs of you and your family

• Were committed to creating an inclusive and respectful environment. Our goal is to make sure all ouremployees have the chance to live up to their full potential

• Were honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work Canada

• We are thrilled to be recognized by Excellence Canada with their top-level certification the Canada Order of Excellence for Mental Health at Work for prioritizing employee well-being fostering a positive work culture and achieving excellence in mental health

*LI-MS

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range: