Senior Box Office & Marketing Manager | Full-Time | Five Flags Center

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

TheSenior Box Office & Marketing Managerwill manage ticket inventories and oversee the processing of orders and payments. Utilizing ticketing software he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget. The Box Office Manager is responsible for the selection training motivation and evaluation of all Box Office part-time personnel and the management of all aspects of customer service related to internal and external customers. The ideal candidate will have experience in ticketing staff management and customer service. This position will work additionally work to market the venue and events while creating and maintaining relationships with media and promotional partners. The role will assist in graphic design advertising interactive media ticketing analysis promotions public relations and grassroots efforts for events.

This role pays an annual salary of $60000-$65000.

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).

This position will remain open until August 22 2025.

The Five Flags Civic Center is located in downtown Dubuque. The arena has a capacity of 4500 guests and has the ability to transform for an occasion from concerts and sports tournaments to banquets and general sessions. The theater is a National Historic Landmark that seats 711 guests and Bijou Room is a black box theater with a capacity of 135 guests.

• Build all events in the ticketing system including seating manifests price tables hold/kills discounts pre-sales etc.
• Oversee all financial reconciliation in regard to daily reports monthly reports and event settlement.
• Manage all information being sent and posted through the ticketing system.
• Act as systems administrator for ticketing system and liaison between staff promoters presenters and the facility.
• Responsible for system upgrades occasional testing of new software and routine maintenance and troubleshooting.
• Prepare all ticketing reports for and work with tenants on system training and related premium ticketing services.
• Update and relay all box-office related event information to each department and client.
• Investigate and resolve ticket-related issues.
• Responsible for the collection of all ticket monies tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates (this includes parking monies).
• Work with sales reports/ticket revenue updates.
• Work with sales and marketing departments to set up various ticket discounts and promotions.
• Oversee will call for all ticketed events ensuring compliance to all relevant ticket laws.
• Process/fill approved charity ticket requests; document all complimentary tickets issued.
• Track attendance for all events including pre-sales walk-ups promotions discounts etc.
• Process donor seat selection and retention.
• Manage all aspects of customer service as it relates to both internal and external customers enforcing Oak View Groups principles and corporate initiatives.
• Direct the creation and control of fiscal budget for the Box Office department.
• Plan organize and coordinate the Box Office efforts for a public assembly facility theater arena or convention center.
• Develop and implement comprehensive ticket sales programs.
• Analyze challenges identify alternative solutions project consequences of proposed actions and implement recommendations in support of organizational objectives.
• Exercise confidentiality and integrity upon handling customer personal/financial information.
• Complete all duties with a customer service focus through teamwork and dedication to Oak View Groups principles.
• Provide general office and clerical support: preparation of weekly package to corporate copying filing correspondence telephone inquiries.
• Collaborate with internal and external teams to market live events and fulfill sponsor obligations related to social media and digital marketing.
• Serve as an on-site marketing representative for designated events capturing content and assisting with fan and partner activations.
• Fulfill event marketing requests in collaboration with tour promoters and artist teams.
• Manage day-to-day digital marketing program including but not limited to: Facebook Twitter Instagram Snapchat Google Analytics Tik Tok etc.
• Coordinate marketing efforts between promoters artist management and local media.
• Assist with pitching stories writing press releases creating public relations events and implementing media drops.
• Manage all grassroots efforts including poster & flier distribution community appearances and overall expansion of marketing campaigns to maximize event awareness and exposure.
• Generate new and creative ideas to attract new events/self-created events and to promote events when booked including social media and food & beverage promotions.
• Update website marquee and in-arena digital display systems.
• Other duties as assigned.

• Bachelors degree from an accredited college or university with major coursework in business management sports management business administration or other related field.
• Minimum of 4-6 years of increasingly responsible box office/ticketing experience preferable with a sports facility convention center performing arts facility or other multi-purpose public assembly facility.
• Knowledge of operational characteristics services and activities of stadium arena public assembly facility or convention center sales programs.
• Knowledge of federal state and local regulations.
• Demonstrated proficiency in Microsoft Office applications and word processing spreadsheets database presentation graphic design PowerPoint and Internet software.
• Familiarity with Ticketmaster ticketing software.
• Knowledge of terminology used in box office/sales settings.
• Knowledge of principles of budget preparation and control.
• Communicate clearly and concisely both orally and in writing.
• Make basic arithmetic calculations (addition subtraction multiplication and division) either manually or through the use of a calculator.
• Work a flexible schedule including early mornings days evenings overnight weekends holidays extended (long) work days and extended number of days.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.