Operations Manager
Operations Manager
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$ 56485 - 62500
1 Vacancy
Job Description
Operations Manager
Pay: $56485.00 - $62500.00/annually; bonus eligible
Our Mission: Enable everyone to make their house a home.
Our Vision: To become the first-choice destination for home and holiday dcor.
Job Summary:
The Operations Manager (OM) position is accountable for all operational aspects of the business at the store level to execute the Companys business objectives ensures customer satisfaction and maximizes sales. The OM leads and manages the store operations team to maintain a neat clean and safe store provide an inviting and engaging environment for our customers to shop and our team members to enjoy working. The OM achieves success by providing problem-solving resources managing staff and working collaboratively with the Store Director.
Key Roles and Responsibilities
The OM is responsible for building coaching and maintaining a store team to meet At Homes Vision Mission Values and business objectives while following all Company processes and policies.
The OM will recruit interview hire and manage team members to ensure a positive customer experience while ensuring all new hires are trained and developed as a team member. The OM serves as a role model and coach in all areas as it relates to Customer and Team Member experiences.
The OM coaches drives performance sets goals and where appropriate takes follow-up action with team members including performance support plans performance improvement and corrective actions.
The OM makes employment decisions for Operations team members including decisions relating to hiring compensation promotions transfers releases disciplinary actions and addressing Team Member concerns.
The OM coordinates directly with Store Director to maximize staffing effectiveness that supports traffic sales and the customer experience including compliance with Company timekeeping policies timely and accurate payroll processing meeting labor model standards customer interaction standards and business metrics. The OM makes recommendations about whether additional labor such as team member overtime or additional coverage may be necessary.
The OM reviews analyzes and communicates to Team Members the store financial and business data from the store scorecard including sales and expenses; develops and executes budgets financial plans and strategies to maximize sales and profits.
The OM oversees Task Management by planning directing and scheduling team members for their shifts and tasks on a daily and weekly basis and validating completion of all tasks in a timely manner. The OM adjusts the schedule as needed based on operational needs/objectives.
The OM is responsible for managing all store opening closing and Front-End processes ensuring accurate and timely execution operational readiness provide troubleshooting team management while ensuring building assets and team member security.
The OM oversees and leads the execution of the freight and stocking processes in a safe and timely manner; actively manages and sets the pace for the unloading and merchandising of new stock including top stock. Ensures team maintains a neat clean and safe stockroom and store while stocking and merchandising and maintaining the safety and security of our Team Members and Customers.
The OM manages the store in a manner designed to provide customers with a positive shopping experience in a neat clean and safe store while minimizing damages and shrink. Addresses Customer concerns in a timely manner.
Leads the store team in the areas of customer satisfaction team/team member development inventory cash control human resources safety loss prevention and expense control so the store will operate effectively and profitably. Develops and leads regular meetings/huddles with team members on these subjects.
Additional responsibilities as assigned.
Open Availability
Qualifications and Competencies:
At least 18 years old.
High School Diploma/Equivalent; College degree preferred.
Background Check will be completed.
At least 3 years Management/Leadership experience or equivalent At Home experience.
At least 3 years direct responsibility of leading 10 or more people in multiple departments or equivalent At Home experience.
At least 1 year experience direct/indirect familiarity or responsibility for annual revenue operating budget or profit & loss dollars of at least $5 million.
Ability to work a flexible schedule including nights weekends and some holidays.
Ability to lift a minimum of 50 lbs. or team lift 100 lbs.
Proficiency within Microsoft office (Word Excel)
Communicates clearly and concisely with excellent verbal written and comprehension skills.
Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member the customer and the company in all situations.
Creates a sense of urgency; promotes teamwork delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution.
Ability to comprehend train develops motivate and lead in a manner of fostering a work environment that is smart & scrappy safe and fun.
Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.
SUMMARY OF BENEFITS
At Home is proud to offer competitive benefits for non-temporary positions including but not limited to:
Part-Time
- 401(k) W/ Employer Match
- Dental Vision Life
-25% Store Discount (Seasonal TMs Included)
Full-Time All Prior Benefits PLUS
- Medical Insurance
- Flexible Spending Accounts
- Paid Time Off Holidays and Volunteer Time
Required Experience:
Manager
Employment Type
Full-Time
