Sr Mgr, India Partner Ops, Prime Video, Partner Operations Management, Prime Video

How often have you had an opportunity to be at ground zero of a disruptive fast-growing and revolutionary global Amazon service How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry At Prime Video we are pioneering a new generation of digital supply chain at remarkable speed to accelerate our market position and global reach. If this sounds interesting come build the future of streaming entertainment with us!
Prime Video is a global premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. Prime Video is a fast-paced growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do. We are looking for the right person to be the Head of India Partner Operations. This Senior Manager role is accountable for the overall direction of the team developing a culture of customer obsession high performance and high-quality partner input leading to consistent delivery of results against organizational objectives.

The Partner Operations Management (POM) team is responsible for driving a world-class partner experience through enabling partners to deliver assets of all varieties on-time in full and at the PV quality bar. You will lead a team of POM who manage the content delivery performance of our third-party studios content distributors and fulfillment vendors (collectively partners). You will drive long-term strategic relationships with our partners across the this role you will be accountable for timely and cost-effective delivery of source materials from our partners in the India addition you will identify and drive delivery improvements through the use of reporting data analysis positive relationship building and innovative workflow enhancements. The ability to develop own and report on key performance metrics is critical.
This role will work with executive-level leadership within the streaming community as well as cross-functional projects with internal and external stakeholders. Internal teams include content acquisition vendor management marketing engineering content processing legal finance and accounting teams. External teams vary based on partner and may include marketing rights management IT engineering Localization Compliance and digital operations teams.
In addition to account management the POM team conducts analysis to identify opportunities for process improvement product development and cost reduction. Partner Operations Managers act as the general manager for their partner base owning the content delivery experience and success.



Key job responsibilities
Manage Partner Operations for all India Prime Video business lines including SVOD (Prime Subscription) Third Party Channels Rental/Purchase VOD (Video-on-Demand) Prime Video Direct and MX Player AVOD (Ads Video on Demand)
Develop a dynamic team with individual and team performance expectations and goals.
Consult and advise internal stakeholders (ranging from Content Acquisition to Product Teams) on partner capabilities and system requirements to ensure delivered assets will achieve optimum value
Advocate on behalf of partners and internal business stakeholders to ensure PV systems provide a best-in-class user experience making PV the preferred global service for content providers
Evaluate and streamline existing processes policies workflows and tools to scale the business. Drive long-term solutions through next-gen automation and AI innovations to complex workflows
Develop and deploy programmatic approaches for process product and partner inputs that enhance customer experience increase global and regional selection at scale and establish industry standards for digital supply chain management


A day in the life
Drive innovation in delivery capabilities and product adoption by influencing and partnering with engineering product and tech teams.
Drive partner adoption of the digital supply chain road map gain alignment across multiple key stakeholders and execute on goals.
Design workflow strategies for accelerated content delivery in multiple languages and formats while simplifying and eliminating redundant practices.
Streamline business and technology solutions that strengthen our partnerships while advancing our services.
Work effectively in a team environment and cross-functionally with Prime Video Catalog technology teams engineers Business Teams Analytics and Product


About the team

Our mission is to make Prime Video the streaming provider of choice for customers and content providers. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size budget location language or technical capability. By doing so we remove distribution limitations and level the playing field across studios so every title is available to every customer worldwide and the best content wins.

Minimum 10 years of working experience ideally in Account Management Vendor Management or Business Development role in a technical e-commerce or media-related environment.
Proven track record of managing teams as well as hiring and developing talent
Ability to deal with ambiguity and respond flexibly to changes in a fast-paced international environment
Excellent written and verbal communication skills strong numerical and analytical aptitude proven negotiating skills. Advanced ability to draw insights from data and clearly communicate them (verbal/written) to stakeholders and senior executives as required
Demonstrated ability to credibly coordinate between technical teams and business stakeholders as well as have an understanding of the systems and processes that will be utilized in achieving program objectives.
Excellent interpersonal skills; ability to form relationships and work successfully with business and technical teams across the organization.
Proven track record of delivering initiatives from conception through completion.


Experience and understanding of the entertainment industry digital media and/or digital video supply chain.
Ability to understand customers/content providers and their behavior in order to drive new feature development
Ability to deliver on ambiguous projects with incomplete or imperfect data
A passion for digital media and entertainment


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