Support Renewal Advisor
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Job Description
EXPERIENCE:The ideal candidate should possess a minimum of 2-3 years of experience in sales/telesales and/or customer services. It is advantageous to have a solid understanding of the region and customer behavior along with a strong desire to further develop this knowledge. The role will involve collaborating effectively and openly with diverse team members.
QUALIFICATIONS:
- Proficient English and French or German skills.
- Very good communication skills both written and verbal
- Proven experience in sales and/or support services preferably in IT&C
- Proven influencing and negotiation skills
- Works independently and is self-motivated focused and driven to achieve goals
- Projects a positive and professional image
- Strong problem solving and objection handling abilities
- Ability to deliver timely and accurate results attention to detail
- Ability to effectively manage multiple tasks and priorities
- Ability to adapt and acquire new skills quickly in a challenging and fast changing environment
- Strong team player
- Advanced computer skills (MS Office etc.)
- Bachelors degree
WHY WORK @ ORACLE DRC
At DRC we offer a great and flexible work environment where you can build your career in one of the leading global IT companies. We are looking for motivated candidates and have programs in place for developing their careers.
As part of Oracles employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification professional references education verification and professional qualifications and memberships (if applicable).
Career Level - IC2
Responsibilities
RESPONSIBILITIES:
The Support Renewal Advisor will be responsible for ensuringthe timely renewal of Oracle Support Service Contracts for existing small medium-sized and large customers and handling any resulting queries that the customers may have about their contracts.
- Sell Support Service Contract Renewals for existing Oracle customers and partners
- Identify and close potential upselling opportunities
- Correctly identify customer requirements and needs
- Advise about support service offerings and their benefits
- Educate customers on e-business practices and contractual terms & conditions
- Respond to customer requests queries and complaints
- Ensure contracts are correct and related offers sent in a timely manner
- Drives automation through the Oracle store and support renewal portal
- Interact with multiple departments in Oracle as required
Qualifications
Career Level - IC2
Required Experience:
Unclear Seniority
Employment Type
Full-Time
