Customer Success Manager - Pflege (m/f/d)

Why voize Because were more than just a job!

At voize we are revolutionizing the care industry with AI: Care workers simply speak their documentation into their smartphone and our AI automatically generates the correct entries. This saves each care professional an average of 39 minutes per day improves documentation quality and makes their workday significantly more efficient and enjoyable.

voize is Y Combinator-funded already used in over 600 senior care facilities and has grown 100% in the last 90 days. Our customers save over 3.5 million hours annuallytime that is spent on people instead of paperwork.

But this is just the beginning. With our proprietary voize AI we are not only transforming the healthcare industry but also have the potential to create value across multiple industriesfrom healthcare to inspections.

As a dynamic team we combine cutting-edge technology with social impact.

Your Mission: Drive adoption & create long-term success!

As a Commercial Customer Success Manager (CSM) youll be responsible for helping our mid-market and SME customers succeed with voize. Youll drive onboarding optimize adoption and foster strong relationships that lead to retention and expansion. Your work will directly improve efficiency in healthcare and accelerate digital transformation.

Your Daily Business No two days are alike

• Manage customer relationships Oversee onboarding long-term success and optimization.

• Drive adoption Deliver best practices conduct training (on-site & online) and provide hands-on support.

• Advise & expand Act as a trusted advisor align product capabilities with customer needs and identify growth opportunities.

• Reduce churn Monitor customer health proactively address risks and ensure retention.

• Collaborate cross-functionally Work closely with Sales Product and Support for a seamless customer experience.

Your Skillset What you bring to the table

• 4 years of experience in stationre or ambulante Altenpflege (residential or outpatient elderly care).

• Hands-on and deep understanding of Connext Vivendi or MedifoxDAN systems.

• Training expertise Experience in training groups (5-30 people) and working with Train-the-Trainer concepts.

• Strong relationship-building skills Ability to engage key stakeholders and decision-makers effectively.

• Strong communication skills Ability to explain complex topics in a simple way.

• Data-driven mindset Use customer insights to drive strategic decisions.

• Fluent in German (C2) with good English skills.

• Willingness to travel (up to 2 days/week) ideally based in Berlin Munich or Cologne.

Our Success Mindset How we work at voize

• You are a proactive problem solver always looking for ways to improve customer experiences.

• You thrive in a fast-paced iterative environment adapting quickly to customer needs.

• You take ownership of your work holding yourself accountable for customer outcomes.

• You are a team player collaborating cross-functionally to drive impact and innovation.

Growing together what you can expect at voize

• Become a co-creator of our success with virtual stock options.

• Our office is in Berlin with a flexible remote work policy.

• Flexible working hours because you know best when you work most efficiently!

• Access to various learning platforms (e.g. Blinkist Audible etc.).

• We have an open culture and organize regular work weeks and team events to collaborate and bond.

• We are a fast-growing startup so youll encounter various challenges providing the perfect foundation for rapid personal growth.

• Your work will make a real impact helping alleviate the workload for healthcare professionals.

• Free Germany Transport Ticket and Urban Sports Club membership.

• 30 days of vacation plus your birthday off!

Ready to talk Apply now!

We look forward to your application and cant wait to meet you no matter who you are or what background you have!

Required Experience:

Manager