Customer Support Manager (m/f/d)
Customer Support Manager (m/f/d)
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Job Description
Why voize Because were more than just a job!
At voize we are revolutionizing the care industry with AI: Care workers simply speak their documentation into their smartphone and our AI automatically generates the correct entries. This saves each care professional an average of 39 minutes per day improves documentation quality and makes their workday significantly more efficient and enjoyable.
voize is Y Combinator-funded already used in over 600 senior care facilities and has grown 100% in the last 90 days. Our customers save over 3.5 million hours annuallytime that is spent on people instead of paperwork.
But this is just the beginning. With our proprietary voize AI we are not only transforming the healthcare industry but also have the potential to create value across multiple industriesfrom healthcare to inspections.
As a dynamic team we combine cutting-edge technology with social impact.
Your Mission: Drive adoption & create long-term success!
As Customer Support Manager (m/w/d) youre the first point of contact for our users and the voice of voize when it matters most. Youll make sure that our customers get the most out of voize by providing fast empathetic and effective support. Youll solve problems streamline processes and help shape the future of a product that truly makes a difference.
Your Daily Business No two days are alike
Be the first point of contact for our users offering fast and solution-oriented support across platforms and systems
Troubleshoot technical issues and coordinate diagnostics for interface or network problems in close collaboration with our tech team
Support new customers during onboarding and help them integrate voize seamlessly into their daily workflows
Create and maintain clear user-friendly help materials like FAQs guides and documentation
Act as the voize of our users by identifying recurring issues and sharing feedback that drives product improvements and optimizations
Your Skillset What you bring to the table
4 years of experience in customer facing role ideally in the SaaS environment
Strong relationship-building skills Ability to engage key stakeholders and decision-makers effectively
Strong communication skills Ability to explain complex topics in a simple way
Structured hands-on and solution oriented mindset with a high standard for quality in your work
Fluent in German (C2) with good English skills
Our Success Mindset How we work at voize
Resilience is one of your strengths you see challenges as opportunities not obstacles
Iterative working suits you you test learn and improve constantly instead of waiting for perfection
You value open communication and constructive feedback and contribute to a positive team culture
Growing together what you can expect at voize
We are a fast-growing startup that means you will tackle challenges grow quickly and make a real impact giving healthcare professionals more time for real patient care
We foster an open collaborative culture with regular team events whether you work from our Berlin office or remotely from Germany
Become a co-creator of our success with stock options
Generous perks: 30 vacation days plus your birthday off Germany Transport Ticket Urban Sports Club regular company off-sites and access to learning platforms such as Blinkist and Audible
You decide when you work best that means flexible working hours and a good hybrid set-up
Ready to talk Apply now!
We look forward to your application and cant wait to meet you no matter who you are or what background you have!
Required Experience:
Manager
Employment Type
Full-Time
