Multi Trader
Multi Trader
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Job Description
Permanent Full Time
Responsible for the delivery and completion of repairs within customers homes and empty homes (voids). As a multi-discipline trade operative the role includes carpentry plumbing plastering tiling decorating bricklaying window & door repairs groundworks and fencing.
The role demands professionalism empathy adaptability and a commitment to high-quality service and customer satisfaction.
Key Responsibilities
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Deliver a wide range of repair tasks to a high standard.
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Provide excellent customer service and ensure positive outcomes.
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Adhere to all SHEQ policies procedures and safe working practices.
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Maintain van stock and order materials responsibly.
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Communicate effectively with supervisors colleagues and customers.
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Attend training toolbox talks and appraisals.
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Ensure company property and equipment are well-maintained.
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Maximise first-time fix rates and productivity.
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Contribute to continuous improvement and team collaboration.
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Key Performance Indicators (KPIs)
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Compliance with SHEQ standards and training requirements.
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High customer satisfaction scores and low complaint rates.
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First-time fix rate and productivity metrics.
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Quality of workmanship and post-inspection results.
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Efficient use of materials and van stock.
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Accurate and timely job reporting.
Person Specification
Essential
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Strong commitment to customer service excellence.
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Organised self-motivated and able to manage time effectively.
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Good communication and problem-solving skills.
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High attention to detail and quality.
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Basic IT literacy for using handheld devices and job systems.
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Broad trade and construction experience.
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Sound knowledge of health and safety practices.
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Experience working under time constraints.
Desirable
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Willingness to learn new construction skills and develop within the role.
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Experience working in occupied homes.
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Familiarity with NHF schedule of rates.
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Training in handling non-licensed asbestos.
Qualifications
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GCSEs or equivalent.
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NVQ Level 2 or higher in a construction trade or C&G 6219-07 Multi-skills.
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Full clean driving licence.
Desirable Qualifications
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CSCS Card.
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First Aid Training.
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
INDMED
About us
bpha is a Housing Association located in the Oxford to Cambridge arc which is committed to providing its customers with high quality value for money services whilst continuing to develop energy efficient sustainable and affordable housing.
We are a leading provider and developer of affordable homes for rent sheltered residential care and shared ownership.
We work together with communities to improve opportunities independence and quality of life for our residents and to benefit the wider community. We bring people together and run and support a wide range of community activities.
All the money we make is used to invest in existing homes to enable us to build new homes and to deliver new and improved services.
We own or manage over 19500 homes and over 500 staff.
Our vision and values
To build communities where people can live happily in a home they can afford.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities customers and fellow colleagues. So that we can realise our vision together.
We are ambitious
We are better together
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us they arent simply little extras added on at the end theyre fundamental parts of what we stand for from the very beginning. As standard.
Thats why at bpha we reward our employees by making sure we give them a supportive and caring environment that empowers them to be happy healthy and inspired every day.
- Holiday entitlement of 28-33 days a year plus public holidays
- Contributory pension scheme
- Competitive pay
- Life assurance cover
- Private healthcare
- Mental Health First Aid
- Counselling service
- Eye tests
- Discounted gym membership
- Cycle to Work scheme
- Free annual flu jabs
- Wellbeing activities and events
- Free fruit and refreshments
- Long service award
- Annual staff recognition awards
- Discretionary reward scheme
- Annual volunteering day
- Social events clubs and activities
- Breakout areas
- Onsite cafe/restaurant at headquarters
- Opportunities for professional training and qualifications
- Workshops and training sessions for new skills
- A fresh and modern eLearning platform
Documents
Employment Type
Unclear
