Junior Service Desk Technician
Junior Service Desk Technician
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Job Description
Are you passionate about solving technical problems and helping people stay connected
If you thrive in a fast-paced environment and enjoy being the go-to person for IT support we want to hear from you! Were seeking an onsite Service Desk Level 1 Analyst to join our team in Ahmedabad!
In this role youll be the first line of support for our users ensuring the timely resolution of technical issues and delivering exceptional service. Youll handle everything from password resets to workstation setups while also playing a key role in maintaining system security and efficiency.
The Details:
- Location: Onsite daily in Ahmedabad Gujarat 380058
- Shift: Monday - Friday 12 PM - 9 PM IST
Key Responsibilities:
- Monitor the support queue to ensure timely responses and adherence to service level agreements (SLAs).
- Provide Level 1 support for common issues such as:
- Password resets (Active Directory third-party software voicemail PINs)
- User account provisioning and deactivation for new hires and terminations
- Set up and configure workstations for new users including system imaging and deployment.
- Deliver Level 1 and Level 2 troubleshooting and support for desktops and laptops.
- Collaborate with third-party vendors for deployment and support as needed.
- Apply security best practices and work with security teams to minimize vulnerabilities.
- Maintain compliance with all SLAs policies and procedures.
- Exercise sound judgment in handling client requests and feedback.
- Build trust and credibility with internal clients by understanding their needs and delivering effective solutions.
- Identify opportunities to improve communication efficiency and customer satisfaction.
- Contribute to team initiatives and cross-functional projects.
- Create and maintain documentation and training materials.
- Participate in after-hours on-call support as required.
- Perform other duties as assigned.
What Were Looking For:
- Strong problem-solving and communication skills
- 12 years of experience in a technical support or service desk role.
- Experience with desktop/laptop support and system imaging
- Familiarity with Active Directory and IT service management tools
- Ability to work independently and as part of a team
- A customer-first mindset and a passion for helping others
Why Join Us
Youll be part of a collaborative and supportive team that values innovation continuous improvement and exceptional service. If youre ready to grow your IT career and make a real impact wed love to hear from you!
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age color disability gender gender identity genetic information marital status military status national origin race religion sexual orientation veteran status or any other legally protected characteristic. For more information about DYOPATH please visit our website . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of the employee assigned to this job.
Required Experience:
IC
Employment Type
Full Time
