Vice President of Operations
Vice President of Operations
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Salary Not Disclosed
1 Vacancy
Job Description
About ThredUp
ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand ThredUp has become one of the worlds largest online resale platforms for apparel shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value premium and luxury brands all in one place at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure proprietary software and systems and data science expertise. With ThredUps Resale-as-a-Service some of the worlds leading brands and retailers are leveraging our platform to deliver customizable scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55000 brands across 100 categories. By extending the life cycle of clothing ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.
Recognized on TIME Most Influential Companies of 2023 Digidays WorkLife 50 2023 TIMEs Best Inventions of 2022 and Lattices People Success Awards 2022.
About the Role:
Were seeking a dynamic Vice President of Operations to lead the next phase of growth and operational excellence across our distribution center network. This newly created high-impact role blends hands-on leadership with strategic vision to deliver meaningful company-wide results.
This isnt just about running buildings its about shaping an innovative agile operations engine that empowers our people scales with precision and delights customers at every turn. The ideal candidate is a fair and deeply engaged leader who earns trust on the floor and drives lasting improvements in retention productivity and accuracy across the network.
Youll oversee a growing network of four distribution centers and 1700 associates. Reporting to the SVP of Operations and partnering closely with the COO and senior leadership team this role is central to unlocking thredUPs next decade of operational scale and transformation.
Success in this role is hitting for this cycle amid the cacophony of priorities present in a complex fast moving business: high performance as measured in unit cost high retention as measured by annual turnover empowering company growth with an operations output that can be dialed up or down as necessary and a process whose accuracy is viewed as a tailwind to customer retention.
Key Responsibilities:
Strategic Operations Leadership
Lead operational performance across four distribution centers with direct oversight of site and network leaders with year over year improvement in retention unit cost and product accuracy.
Scale the network to 2100 hourly team members by the end of 2026.
Hold shared P&L ownership for the DC network alongside the SVP of Operations.
Build durable operational muscle by codifying scalable processes resulting in 90% adherence to more stringent accuracy and SLA metrics.
Think systemically to optimize end-to-end operations and drive consistent fair and scalable practices across all sites.
Drive sustainable improvements in retention through data-driven strategies with a target of cutting annual turnover by 50% and bringing 45 day retention to 81%.
People & Culture Leadership
Be present in all practice this means walking the floor on all shifts during DC visits listening to operators and leading with humility.
Model and scale a culture rooted in fairness equity and high performance where clarity consistency and care shape how we lead collaborate and make decisions.
Cross-Functional Collaboration
Build trusted cross-functional partnerships across the org (e.g. Finance Product and Marketing) measured by delivery of cross-functional OKRs like unit cost refund rates and buyer repeat rates.
Bring a credible influential voice to the table with a track record of influencing capital investment decisions and being a key contributor to our biannual offsites.
What You Bring:
15 years of increasing responsibility in operations leadership ideally in fulfillment logistics manufacturing or retail distribution.
Proven success leading multi-site operations with 500 team members per site in fast-paced high-growth environments.
A proven track record of people leadership rooted in fairness equity and consistencywith measurable results in engagement retention and team culture. Youve opened new facilities and understand startup execution. You believe performance and culture go hand in hand.
A presence on the floor not behind glass. You believe in genchi genbutsu.
Demonstrated ability to build systems and processes that scale and stick.
Experience where people and automation work together leveraging technology to enhance the overall efficiency and accuracy of our product.
Cross-functional instincts and a collaborative mindset. Prior experience working closely with Industrial Automation and Software Engineering teams to optimize physical and digital workflows.
Deep familiarity with the competitive landscape across a wide range of geographic markets with an eye toward local dynamics and labor trends.
Willingness to travel frequently (approx. 50%) with regular visits to distribution centers. Reporting location is flexiblemultiple locations considered.
Nice to Have
Background in lean manufacturing quality systems or ISO-style frameworks.
Experience with supply chain or subcontractor management.
Has led in homegrown software environments and enterprise ERP systems; can weigh buy vs. build tradeoffs.
At ThredUp your base pay is one part of your total compensation package. This role pays between $300000 and $400000 and your actual base pay will depend on your skills qualifications experience and location. Many ThredUp employees also have the opportunity to own shares of ThredUp stock. ThredUp employees are eligible for discretionary restricted stock unit awards as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUps Employee Stock Purchase Plan. Subject to eligibility requirements youll also receive other benefits: Comprehensive medical & dental coverage vision 401k life and disability insurance.
This role is not eligible for visa sponsorship.
What We Offer:
Competitive salary (we leverage market data)
Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards
Employee stock purchase plan
Flexible PTO (take the time you need) 13 company holidays
Paid Sabbatical after 3 years of full time employment
Generous paid parental leave for new mothers and fathers
Medical dental vision 401k life and disability insurance offered
We live by our Core Values of Transparency SpeakingUP Thinking Big Infinite Learning Influencing Outcomes & Seeking the Truth
We believe diversity inclusion and belonging is key for our team
At ThredUp our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity inclusion and belonging we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.
If you are a candidate with a disability and have a reasonable accommodation request for the job application process please email the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.
Required Experience:
Chief
Employment Type
Full-Time
