Manager COM Support onsite Lafayette, Indiana
Manager COM Support onsite Lafayette, Indiana
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1 Vacancy
Job Description
Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.
Inviting applications for the role of Manager COM Support
Work Location - Lafayette Indiana
In this role you will engage with maintenance and engineering teams in streamlining operations by identifying and addressing key challenges.
You will be responsible to coordinate with different teams to drive solutions for key customer issues.
Responsibilities
Identifying new opportunities responding to customer requests interpreting customer requirements and execution of contracted services.
Overseers the process for completing customer orders in accordance with contract/order requirements timeline and budget.
Primary point of contact between Shop floor Customer & cross functional teams like planning quality supply chain & Customer Program Team.
Track & update maintenance status to client on critical repairs. Responsible for informing & collecting prior approval from clients.
Assess any risk related to TAT hardware & cost. Communicate to delays hurdles and critical milestones to client
Escalate issues internally to meet client timelines on maintenance events
Support coordination of part availability tooling etc
Maintain issue logs changes any other critical information for respective maintenance events.
Report KPIs & work towards continuous improvement to increase customer experience
Managing and assessing that all necessary controls are in place to execute the end-to-end process smoothly as per contract agreement.
To be able to manage process invoicing and billings and work closely with the billing team.
Coordination of repairs follow-ups warranty and guarantee review overview of DRs approvals and escalations
To be able to access and generate work scopes for engines inducted at shop and work scope revisions.
Collaborate with MRO team including purchasers to ensure optimal stock levels of critical spare parts
Regularly review Materials/Inventory Management guidelines with key stakeholders
Managing and monitoring the WIP engines at various gates.
Minimum Qualifications
Bachelors degree in business Aerospace Engineering
At least 2 years of experience in Aerospace / Manufacturing / Engineering
Strong quantitative and analytical skills
Strong oral written communication skills excellent customer relationship building skills strong interpersonal and leadership skills
Preferred Qualifications/ Skills
Strong Business Acumen Analytical capability and Contract Management
Demonstrated ability to lead mentor and influence customer and peers
Demonstrated capability to multitask in a fast-paced environment
Experience with Lean and Six Sigma / Process Improvement activities
Why join Genpact
- Be a transformation leader Work at the cutting edge of AI automation and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
- Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
The approximate annual base compensation range for this position is $90000 to $105000. The actual offer reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicants experience knowledge skills and abilities; geographic location; and internal equity
Los Angeles California based candidates are not eligible for this role. Lafayette Indiana area candidates are eligible for this role only.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Manager
Employment Type
Full-Time
