Director of Technology Services | Full-Time | Amica Mutual Pavilion/Rhode Island Convention Center

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Director of Technology Services is responsible for all facets of the facilitys administrative and event-related technology offerings including technology utilities infrastructure applications and devices. The position willalso oversee the sales and service delivery for all customer facing technology products and the selection integration and performance of all administrative of all administrative technology products.

This role pays an annual salary of $80000-$85000 and is bonus eligible

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays)

This position will remain open until October 17 2025.

TheRhode Island Convention Center(RICC) is located in the heart of Providences downtown. The RICC features 100000 square feet of flexible exhibit space and an additional 67000 square feet of ballroom breakout and meeting spaces. Capable of hosting trade shows consumer shows exhibits receptions banquets meetings tournaments and competitions and of course conventions event planners will enjoy a collaborative partnership with our knowledgeable and professional staff.

The RICC is connected to the Amica Mutual Pavilion and the 564-room Omni Providence Hotel and in turn Providence Place a downtown shopping destination filled with big-name retailers and an assortment of dining and entertainment options. Known to locals as The AMP PVD the 14000-seat Amica Mutual Pavilion (formerly the Dunkin Donuts Center)is home to the AHL Providence Bruins and the Big East Providence College Friars. The arena hosts sporting events major concerts family shows and trade shows.

• Managing all facets of the show related technology services including but not limited to offerings rate recommendations sales order taking and fulfilment infrastructure system maintenance updates and upgrades and administrative services including infrastructure networks local servers telecom hardware software personal technologyetc.
• Responsible for supervising and developing all administrative and show related Technology Services personnel.
• Meets with customers to explain offerings and develop show specific plans and strategy to ensure customer satisfaction with serviceprovided. Providing post event follow-up to events to ensure customers are able to effectively and efficiently plan for upcoming
• Remains informed on currently available and emerging technology related to the entertainment industry and related support and administrative functions including but not limited to administrative operations physical security cyber-security event logistics wireless and wired networks telecommunications digital marketing geo-location.
• Working directly with Senior Level Management to develop strategies for maximizing current technology offerings and developing future investment plans that align with organizational add customer needs.
• Regularly reviewing andupdating the McCormick Place technology business model to ensure competitive offerings and pricing while maximizing
• Creating and implementing administrative and event related technology
• Creating and managingannual administrativerevenue and expense budgets and annual plans for Technology Services Department.

• A minimum of 5 years of Information Technology experience with 3 years minimum management
• The ability to be a self-starter handle multiple tasks and meet firm deadlines
• Excellent problem-solving analytical decision-making and interpersonal skills
• Excellent verbal and written communication
• Strong customer service and relation skills
• Strong experience with operational administrative and capital
• Ability and willingness to work a varied event and deadline driven schedule

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.