Enterprise Customer Success Manager
Enterprise Customer Success Manager
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1 Vacancy
Job Description
LearnUpon is looking for a Enterprise Customer Success Manager to join our team. This is a hybrid role working 3 days per week from LearnUpons Salt Lake City office.
LearnUpon LMS helps organizations train their employees partners and customers. Businesses can manage track and achieve their unique learning goals all through a single powerful solution.
With offices in Dublin (our HQ) Belgrade Philadelphia Salt Lake City and Sydney we are a global team with lots of diverse cultures backgrounds and experiences that puts our customers experience at the heart of everything we do.
Our culture fosters an open collaborative and supportive environment where our accomplishments are celebrated and encouraged. We strive to live by our values act like owners lead with curiosity and deliver quality for our customers. Were proud of our success and were humble and hungry to achieve more.
Our Success team is vital to our Company and is responsible for proactively ensuring our customers continued usage growth and satisfaction. As an Enterprise Customer Success Manager (Partnership customers) you will be the face of LearnUpon for a portfolio of strategic high-value customers and the voice of those customers within the business.
What will I be doing
- Learn the full range of LearnUpon technology to be able to identify how this fits our customers needs
- Manage a book of high-value enterprise customers within the Enterprise Success team
- Partner closely with enterprise customers to understand their needs and act as their trusted advisor helping to shape and deliver a robust ongoing plan to achieve their goals using LearnUpon
- Partner with Onboarding Specialists to ensure a seamless transition post-launch
- Ensure customers identify goals and metrics for their learning programs and guide and advise them to meet those goals
- Identify opportunities for customers to expand the value they get from LearnUpon e.g. other departments or use cases to train both employees and customers.
- Be the voice of the customer for our product development team to help make LearnUpon even better
- Work on team projects that deliver consistent improvement to our practice and directly impact the companys bottom line
What skills do I need
- Drive and energy; you enjoy the challenge of working in a fast-paced high-growth environment
- Self-motivation with a high attention to detail and ability to multitask
- Great account management and problem solving skills
- Collaborative working practice and a strong focus on open communication ensuring that customers needs and opportunities are clear across the business
- A strong track-record of success in past roles working with enterprise customers and developing trusted consultative relationships
- Good judgment in analysing information to make confident decisions
- 3-5 years consulting account management or customer success experience preferably in software
- Excellent communication and presentation skills the ability to leverage different communication channels including in person email and webinar
- Excellent organizational skills and the ability to focus on current customer needs while anticipating future opportunities
- Friendly and supportive to both our customers and colleagues whilst maintaining a fun working atmosphere!
Dont worry if you dont tick every box in order to apply were always happy to review applications and take all experience into consideration. We do our best to provide feedback where we can!
Not required but considered a big plus
- A strong knowledge of online software (SaaS) products and services
- Experience in eLearning Ed Tech or Learning Management
- Experience working with APIs and Single Sign-on products
Why work with us
- Competitive salary and company ESOP
- Comprehensive private health insurance scheme and 401k
- 25 days PTO 1 annual company wellness day off
- Work in a fun and supportive environment with regular team events
- Excellent career progression - take LearnUpon where you think it can go
What is the Hiring Process
Applicants for the position can expect the following hiring process:
- Qualified applicants will be invited to schedule a 30-minute call
- Successful candidates will then be invited to a series of practical interviews
- Finally candidates will have a short interview with our COO
- Successful candidates will be contacted with an offer to join our team
We do not discriminate on the basis of gender marital status family status age disability sexual orientation race religion membership of the Traveller community or any other legally protected status.
By applying for this job you agree to LearnUpons Privacy Policy. Find out more about our privacy policy here
Visit our Careers site to find out more about working for LearnUpon and check us out on Instagram.
Required Experience:
Manager
Employment Type
Full Time
