Account Director / Senior Manager, Creative Operations
Account Director / Senior Manager, Creative Operations
Posted on :
02-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
02-08-2025
Job Description
American Tall is a thriving e-commerce brand dedicated to producing world-class quality clothing for tall men and women up to 71. Founded by a father and son duo in 2015 the business has grown to a level that seemed almost unimaginable just a few years ago and is now a leading brand in the tall community. The growth can be attributed to the excellent leadership team and family values that drive the business respect passion support and empowerment.
We believe the best ideas come from a diverse group of people. This is a special opportunity to join an innovative business with tremendous upside and a work culture built on the foundation of respect inclusiveness and continued learning.
The Role:
We are seeking a strategic process-driven creative operations leader to help build the systems structure and clarity needed to scale our internal creative function. This role blends planning with hands-on execution to unlock the full potential of our creative team and ensure seamless cross-functional alignment. This hybrid role blends the strategic instincts of an Account Director with the operational precision of a Creative Operations lead. You will work across marketing creative e-commerce and production to ensure campaigns and projects move from brief to delivery smoothly on time and with clarity.
The ideal candidate will have a deep understanding of creative workflows and production timelines with the ability to protect space for creativity while bridging business needs and brand execution. You will act as the translator and operator between requests and creative outputowning intake timelines bandwidth planning and feedback loopsso all teams can focus on what they do best while we scale our content production.
Job Duties & Responsibilities
- Creative Workflow & Execution:
- Work alongside the Creative Director to translate briefs into structured creative project plans.
- Lead day-to-day project workflows: timelines task management feedback cycles approvals and handoffs.
- Manage Creative project intake prioritization and allocation of work across designers editors and freelancers.
- Build and maintain production calendars project dashboards and status updates.
- Run regular creative check-ins and manage project status meetings to ensure accountability
- Implement best practices and systems to improve clarity reduce inefficiencies and ensure high-quality on-brand creative output.
- Serve as the key operational partner to the Marketing team and Internal stakeholders ensuring briefs are translated into clear deliverables timelines are respected and feedback loops are proactively managed across stakeholders.
- Take ownership of day-to-day operational workflows timelines and team capacity planning.
- Strategic Collaboration:
- Support the Creative Director to operationalize creative vision without compromising quality.
- Collaborate closely with the Internal stakeholders and Marketing to understand campaign goals asset needs project deliverables across various teams and timelines.
- Ensure flexibility is built into planning to accommodate in-season creative pivots or quick-turn opportunities.
- Budgeting & Resource Management:
- Partner with Creative Director and leadership to plan creative production budgets effectively.
- Oversee external vendors freelancers and production partners when necessary.
- Proactively assess when additional resources are needed and build business cases for them.
Experience Education & Designations
- 7 years experience in a creative operations project management or production leadership role within a creative agency or in-house brand team.
Knowledge Skills & Attributes
- Deep understanding of the creative process from concepting through to production.
- Exceptional organizational and cross-functional collaboration skills.
- Exceptional communication skills
- Proven experience managing creative calendars resourcing and budgets.
- Experience using Asana (or similar tools) to run creative workflows.
- Ability to lead with empathy while driving accountability and clarity across teams.
Why Join Us
At American Tall we take care of our employees and strive to create an environment where you can flourish. When you join our team youll enjoy a comprehensive range of benefits designed to support your personal and professional development.
Healthy Lunch Program (onsite only): Enjoy delicious and nutritious meals curated by our personal chef promoting a healthy lifestyle. Meals are $2 a day and all proceeds go to charity. Vegan and gluten free options are available.
Annual Performance Bonus: Your hard work and dedication are rewarded with an annual bonus reflecting your contributions to our success.
RRSP Matching: Plan for your future with our RRSP matching program helping you build your retirement savings.
Health Benefits: We offer comprehensive health benefits for both single employees and
families ensuring you and your loved ones are well taken care of.
Tuition Reimbursement Program: We support professional development. We will reimburse up to $1000 a year for courses taken outside of work to further develop your skills.
Generous Vacation Package: We value work-life balance and offer a generous vacation package complete with additional gifted days off to give you the time off you deserve.
Professional Headshots: Start your journey with us on the right foot! All new hires on site are invited to receive a professional photoshoot to capture their best side.
Community Engagement: We are committed to giving back. Our lunch program supports philanthropic initiatives that benefit the community.
Office Celebrations & Social Events: Experience the joy of working in a vibrant environment with regular office celebrations and in-person socials to connect with your colleagues.
Flexible Work Hours: We understand the importance of flexibility and offer work hours that can accommodate your personal schedule when needed.
Referral Program: Help us grow our team! Receive rewards through our referral program when you bring in great talent.
Employee Discounts: Enjoy a 50% discount on our entire online collection.
Accommodations and Accessibility:
American Tall provides employment accommodation during the recruitment process. Should you require any accommodation please indicate this on your application and we will work with you to meet your accessibility needs. For any questions suggestions or required documents regarding accessibility in a different format please contact us
Inclusion:
At American Tall we are committed to building an environment where everyone feels included valued and heard. Diversity inclusion and belonging are an important part of our everyday work and it is our belief that they enable us to reach our goal of providing excellent quality and care in our products. We strongly encourage applications from Indigenous peoples racialized people people with disabilities people from gender and sexually diverse communities and/or people with intersectional identities.
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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