Director, Vendor Operations
Director, Vendor Operations
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Job Description
The Director Vendor Operations will lead the strategy process design and execution of onboarding and activating new restaurant partners and shops across 17 diverse markets. This role is critical to ensuring seamless integration operational efficiency and long-term vendor addition to overseeing scalable processes and cross-functional alignment this role will incubate new vendor relationships including supporting the sale of commercial offerings like deals and ads and drive vendor revival programs to ensure high platform inventory and engagement levels. The Director Vendor Operations will also lead and drive a high performance team focussed on all aspects of the vendor lifecycle and supporting all of the regional and local teams.
Whats on the menu Major Responsibilities
- Onboarding & Activation: Lead the design and execution of the end-to-end process for onboarding and activating new restaurant partners ensuring fast high-quality integration onto the platform. Including Contract and business validation KYB Menu and Photo Uploads and activation
- Vendor Incubation & Commercial Enablement: Support the incubation of new vendors by collaborating with commercial teams to activate early stage monetization including the sale of ads deals and promotional tools that boost vendor visibility and performance
- Vendor Revival & Inventory Health: Drive targeted initiatives to revive dormant or underperforming vendors helping to restore operational readiness and maintain healthy levels of vendor inventory on the platform
- Scalable Processes: Develop and implement scalable onboarding and content workflows that support high-volume growth across multiple markets while ensuring consistency and local relevance
- Cross-functional Collaboration: Work closely with Product Commercial In-house and BPO operational teams to improve the vendor journey and ensure restaurant partners are equipped to succeed
- Vendor Content Optimization: Oversee the team responsible for ensuring restaurant content (menus photos descriptions) is accurately created updated and optimized to meet platform and customer experience standards
- Operational Excellence: Identify inefficiencies or blockers in the vendor lifecycle propose practical solutions and implement best practices to improve speed quality and operational performance
Qualifications :
- Minimum 12 years of experience in vendor management onboarding or content operations with strong expertise in driving performance across commercial and operational touchpoints
- Proven track record of scaling teams and processes in fast-paced high-growth environments
- Strategic thinker with excellent execution skills able to bridge cross-functional needs with operational delivery
- Outstanding communication collaboration and stakeholder management skills including experience working with senior leadership and external partners
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
