Technical Solutions Engineer
Technical Solutions Engineer
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Job Description
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.
About the team
Stripe is beloved by developers for the simplicity of our APIs the thoroughness of our documentation and our focus on developer experience. The Technical Solutions Engineering (TSE) team is the glue that supports our developer-users and champions developer experience as being central to the overall experience of our users. TSE interacts directly with developer-users more than any other team at Stripe so your role will have a significant impact on what Stripe is known for and values most. When we do our job well developers all over the world are able to smoothly launch and grow their businesses on Stripe whether theyre integrating payments for the first time or building complex financial systems.
What youll do
TSEs understand the fundamentals of programming incredibly well and eagerly jump in and familiarize themselves with others code. You will do a wide variety of things including explaining technical concepts about Stripes products build and debug integrations with developers and produce/improve guides that help our users solve particular problems to be successful with Stripe. You will interact with developers of all skill levels through a variety of mediums enabling them to be successful when using Stripe.
Early on current team members will devote a large amount of time to teaching you and helping you get to a level of comfort and expertise with Stripe its services and how we interact with users. Later wed love for you to take on this role with others on the team and Stripes broadly as teaching is a great way to learn and to reinforce what you know.
If youre someone who enjoys working with all kinds of code is a fast researcher a strong writer and enthusiastic about helping others build mission-critical products with Stripe we want to hear from you!
Responsibilities
- Communicate with a number of external developers and aid them in building their applications against Stripes infrastructure in a number of programming languages (including Java Python Ruby PHP Go ReactJS React Native Swift Objective-C Kotlin and Java for Android).
- Unblock external developers with their thorniest integration challenges through a variety of support channels including email ticketing software internal issue trackers community platforms (like StackOverflow) and real-time chat software (like Slack and Discord)
- Develop and maintain internal and external documentation examples integration demos and code-snippets that demonstrate usage patterns of the Stripe infrastructure.
- Identify points of friction developers encounter and collaborate with engineering teams to make Stripe products better. Participate in a number of extended engineering teams regular planning sessions design reviews and development meetings.
- Develop and maintain a suite of internal support tooling for TSE and Stripe Support more broadly e.g. a retrieval augmented generation LLM-based Copilot tool or the Invoice Explainer Admin tool.
- Act as a developer advocate and educational resource internal to the organization by regularly assembling training for non-developers internal to the organization and responding in real-time to product integration questions.
Who you are
Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.
Minimum requirements
- 4 years of full-stack software development experience with a proven track record of building web or mobile applications that deliver high-quality user experiences
- Direct experience explaining technical concepts and would be comfortable explaining how Stripe works to both technical and non-technical audiences
- Understands how to write good clean code in multiple programming languages as well as how to read code that might not be quite as well written
- Ability to help users during working hours in the region you are in. This may occasionally include providing weekend coverage for monitoring/supporting critical infrastructure which TSEs are uniquely equipped to assist with given the teams knowledge around Stripes products and active integrations. The team is largely remote and we are very supportive of working arrangements that allow for family care and other needs to be met.
Preferred qualifications
- Enjoys writing in a clear and quick manner
- General software engineering skills are important to us as we understand that new languages and frameworks can be learned if you understand the concepts
- Experience teaching or coaching developers
- Comfort working with a great deal of autonomy and limited supervision
- Degree in Computer Science Software/Computer Engineering or a related analytical field of study
Employment Type
Full Time
