I.T. Administrator
I.T. Administrator
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$ 150000 - 170000
1 Vacancy
Job Description
The Company:
Outschools mission is to inspire kids to love our fast-changing world the traditional educational system struggles to meet the diverse and evolving needs of young learners. Outschool reimagines this system offering flexible and engaging learning experiences as a supplement and alternative to traditional education. By connecting learners with a global community of teachers and peers through our online platform we make learning personal dynamic and deeply human.
Weve made significant strides since launching our marketplace of live online classes in 2017. Finding initial success with secular homeschoolers we then expanded to enrichment learning to meet the needs of a wider audience growing our business 16x since 2019. Post-pandemic we have evolved our platform to power academic learning incorporated AI and have begun to grow our international community. Were proud to have served over 1M passionate learners with more than $100M in annual bookings.About The Role:
Were looking for an experienced I.T. Administrator to take full ownership of I.T. at Outschool as we bring the function in-house. This is a hands-on in-person role based in our San Francisco office supporting both our onsite team and our remote employees across the U.S. Canada and Korea.
Youll report to the Head of Infrastructure Engineering and collaborate closely with our administrative and infrastructure teams to ensure every employeeregardless of locationis set up for success.
This role is ideal for someone who thrives in an onsite environment enjoys supporting a wide range of internal tech needs and is excited to be the go-to person for all things I.T. at a growing company.
Core Responsibilities:
- Own and operate all aspects of Outschools I.T. infrastructure and support systems
- Lead onboarding and offboarding processes across all systems and tools
- Manage and monitor our Okta and Jamf environments
- Maintain and coordinate laptop and peripheral logisticsincluding distribution returns trade-ins and disposal
- Upgrade troubleshoot and maintain our inventory of Mac laptops
- Provide day-to-day support through internal help desk operations (e.g. password resets system troubleshooting Google Workspace support)
- Collaborate with engineering and security teams on device compliance and investigations
- Serve as a consistent onsite I.T. resource for our San Francisco team while also supporting remote employees globally
Desired Experience & Skills:
- 5 years of experience in a dedicated I.T. support or administrator role
- Experience supporting teams at a company of 100500 employees
- Deep familiarity with Mac systems (this is a Mac-only environment)
- Hands-on experience with:
- Comfortable managing both remote and in-person I.T. needs
- Strong organizational and problem-solving skills; able to triage and prioritize efficiently
- Eager to work onsite and serve as a reliable in-person resource for our San Francisco team
This role will be based in the Bay Area. The annual salary range for this Bay Area-based role is $150000-$170000.
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on March 21 2024.
Please see the independent bias audit report covering our use of Covey here.
Outschool Cares:
- Shared Financial Success: Competitive salaries stock options and investment plans that make saving for retirement easier.
- Health & Wellness: Comprehensive health dental vision disability and life insurance coverage options for employees and their families. Our medical benefits include fertility and family planning coverage. We also provide employees with online access to coaching and therapy sessions.
- PTO & Family Benefits: PTO and family leave enable our team to take the time that we need to recharge relax and spend time with family and friends.
- Fully Distributed: We create a remote culture through expensable meals virtual events expensable home office setup and internet allowance.
- Lifelong Learners: Annual budgets to self-direct our professional development as well as DEI learning. Theres also a budget for employees learners to take classes on Outschool!
- Community Impact: Outschool matches employee donations to established charities and has committed to support s non-profit programs.
Required Experience:
Unclear Seniority
Employment Type
Full Time
