Director of Guest Services
Director of Guest Services
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Department: Guest Services
Status: Exempt
Schedule: Full Time Monday - Friday 8:00am-4:30pm 40 hours per week
Benefits: Paid holidays vacation sick personal time medical/dental/vision/hearing life insurance pension/403(b) STD/LTD and others
Job Function: Manage the day-to-day operations and overall administration of the Hanger Emergency Lodge and Way House including all related program areas such as the UK Salvation Army Clinic resident case management and food service delivery. Design and execute programs that support residents in achieving self-sufficiency and securing long-term housing. All services and programs must align with The Salvation Armys policies procedures and guiding philosophy. Due to the 24/7 nature of the facility this position requires ongoing on-call availability.
Responsibilities
1
Enforce rules regulations and policies as outlined in the Hanger Lodge Handbook.
2
Responsible for the scheduling and supervision of Hanger Lodge staff. Monitor time sheets. Conduct regular staff and resident meetings.
3
Maintain daily service statistics.
4
Oversee volunteers and community service workers
5
Properly maintain the cleanliness of the building monitor chore assignments for all residents. Submit work orders when necessary for additional supplies and repairs.
6
Provide timely input to Lead Case Worker about activities and or concerns related to residents.
7
Attend community and coordinating agency meetings
8
Participate in community activities to promote shelter programs
9
Provide activities for residents such as birthday parties movie nights etc.
10
Oversee menus for resident meals and special events. Purchase/order food supplies when needed.
11
Work with case workers to obtain needed items for residents and distribute supplies to them.
12
Give tours to clients donors and vendors as needed.
13
Provide workshops and information sessions for residents
14
Provide other services as required for the efficient functioning of the Salvation Army
15
Attend training sessions as required
Qualifications
1
Bachelors degree or higher preferred. High school diploma or GED equivalent required
2
Minimum of 3 years experience in supervising and working in a shelter environment
3
Certified in first aid and CPR
4
Excellent written and oral communication skills
5
Experience with Microsoft office applications
6
Must be sensitive to topics surrounding families children cultural diversity and homelessness. Must be able to assist people and aid in a calm and courteous manner.
7
A passion for the Salvation Armys mission.
The Salvation Armys Mission Statement
The Salvation Army an international movement is an evangelical part of the universal Christian church.
Its message is based on the Bible. Its ministry is motivated by the love of God.
Its mission is to preach the gospel of Jesus Christ
and to meet human needs in His name without discrimination.
Required Experience:
Director
Employment Type
Full-Time
