Officer Customer Operations
Officer Customer Operations
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Work with world-renowned products and services.
Permanent role and nine-month role available - with flexible hours.
Competitive salary of $77500 base plus Super!
About Us:
Welcome to The Perth Mint where golden career opportunities await.
The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for over 125 years The Perth Mint is a premier tourist destination an award-winning exporter and a key supplier of precious metals to markets throughout the world.
Theres no organisation quite like it with a variety of roles available from engineers and chemists to artists and technicians.
Foster your fascination and pride in our work. Get inspired every day by the world-class precious metal products we work together to refine design produce and then distribute all over the globe. Connect to the rich history of our industry in a workplace firmly rooted in the present as leaders in sustainability and inclusion.
At The Perth Mint youll be supported in a diverse team where differences are celebrated and your well-being matters striking the right work-life balance with compassionate team benefits. And if your career goals change youll be empowered to change roles with training and internal mobility.
We value inclusion and welcome applicants from all backgrounds including First Nations people people with disability LGBTQI communities culturally diverse groups youth and seniors. If you need accommodations please contact.
Our Benefits:
- Competitive salaries and employee discounts
- Flexible work options available
- Extended leave options including purchased leave leave at half pay and access to pro-rata long service leave
- Opportunity to work for an endorsedWORK180employer
- Paid parental leave and secondary carers leave available after 6 months service. 12 weeks paid parental leave for primary caregivers and 6 weeks paid secondary care givers leave
- Training and development opportunities
- Opportunities to be part of our wide and active range of Employee Resourcing Groups:Reconciliation Gender Culturally and Linguistically Diverse (CALD) Disability Mental Health and Neurodiversity and Perth Mint with Pride
- Charity and volunteer initiatives
- Income protection after an accident or illness
- Health and wellness programs including an Employee Assistance Program ongoing wellbeing initiatives and workplace community building spaces
- Our full list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180 can be seen on the WORK180 website
So go on make your mark. If you are excited by this role and want to join the team at the iconic Perth Mint apply today.
In this role you will undertake customer onboarding and ongoing account maintenance following AML/CTF procedures as well as performing KYC refresh activities for all Perth Mint customers.
Reporting into the Team Lead Customer Operations we have both a permanent full-time opportunity and a nine month full-time fixed term opportunity with both roles being based in East Perth.
Your role as an Officer Customer Operations will involve:
- Provide exceptional customer service as the contact point for Perth Mint customers during their onboarding journey
- Perform onboarding processes for Perth Mint customers including collecting customer information perform risk assessment PEP screening verifying identity documentation and account creation
- Performing due diligence activities for Perth Mint customers as required in accordance with the Corporations AML/CTF Program both at onboarding and on an ongoing basis to ensure compliant records are maintained for all customers
- Engage respectfully and confidently with customers including effective verbal and written communication as required
- Work closely with Perth Mint customer facing departments to understand their processes and embed compliance activities seamlessly to ensure positive customer experience
- Champion the organisation wide goal of creating a culture of enhanced AML/CTF awareness and compliance
- Identify escalate and report unusual/suspicious matters to COT leadership and Risk and Compliance within the appropriate timeframes
- Identify and communicate opportunities for continuous improvement and adhere to relevant standards and processes
- Ensure own safety and health at work to avoid adversely affecting the safety and health of any other person through any act or omission at work
- Effectively liaise with Risk and Compliance in alignment with the relevant processes and procedures to ensure the Corporation is meeting its AML/CTF obligations
We are looking for a candidate who brings:
- Ability to work in the bullion registration area in the shop on a rotating roster including Saturdays
- Customer service experience
- Relevant work experience (AML/KYC/compliance related) within banking and financial services or similar industry
- Sound understanding and experience/knowledge of Compliance and Investigation (desirable)
- Sound knowledge of AML/KYC regulations with AUSTRAC(desirable)
- Experience in interpreting regulatory guidelines and assessing risk scores and entity types (desirable)
- Certified training in compliance audit or risk (desirable)
- ACAMS certification (desirable)
Its easy to dismiss the perfect opportunity if you dont see yourself as the perfect fit. If this role feels right no matter your background or personal circumstances please submit your application.
Applications close on 15 August 2025. The Perth Mint reserves the right to close applications prior to this date.
Candidates must have the right to work in Australia and pass our national security check.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
