CATI Interviewer

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Job Category:

Employment Type:

Job Profile:

Job Duties:

The CATI Interviewer position will provide support to the University of Wisconsin Survey Center (UWSC) Computer-Assisted Telephone Interviewing (CATI) department supervisors for all the CATI projects that are performed in the CATI Lab.

This position will be responsible for the following:

• Administer academic survey research over the telephone with respondents. Respondents are typically aware of their participation in the project prior to our calling and in some cases respondents are given a monetary incentive after participation in the survey.

• Projects in 2025 include the Mid-Life in the United States (MIDUS) and Wisconsin Longitudinal Study (WLS) two comprehensive longitudinal studies that concern aging and cognitive decline The Family Health study (FHS) and many others.

• Assist in the training of new interviewers.

• Adhere to UWSC standards relating to confidentiality and study protocols.

This position report to the CATI Supervisors Andy Fox and Cory Schmidt. A typical schedule is 9-5pm Monday through Friday though we can accommodate other types of schedules and are very flexible with scheduling.

The UWSC CATI Lab is open 76 hours every week and 7 days a week from 9am 9pm M-F 10am 6pm Saturday and 1pm 9pm Sunday and schedules can be built from those hours of operation.

Key Job Responsibilities:

• Tracks supply and equipment inventory levels and places replenishment orders

• Schedules logistics and secures resources for research supplies equipment and facilities

• Assists in composing and organizing research reports and manuscripts to provide updates on unit objectives

• Assists with conducting experiments or interviews collecting and analyzing data and documenting results according to established protocols

• Maintains organization of research records according to established policies and procedures

Department:

Letters & Science/Survey Center

Compensation:

The typical starting salary for this position is $19.95 per hour ($41500 annually) depending on qualifications and experience. The full salary range for this position $19.83 - $36.88 per hour ($41244- $76714 annually). Employees in this position can expect to receive benefits such as generous vacation holidays and paid time off; competitive insurances and saving accounts; and retirement benefits.

Required Qualifications:

• Ability to read questions for studies verbatim and abide by survey research protocols

• Ability to develop rapport with respondents over the phone

• Data entry proficiency with attention to accuracy

Preferred Qualifications:

• Experience in a call center or social science research environment

Education:

Preferred Bachelors Degree

How to Apply:

We are eager to learn more about how your experience may align with this position. You will be asked to upload a resume and cover letter as a part of the application process. Your cover letter and resume should address how your skills knowledge and abilities are transferable to this role. Include information about:

-Your experience conducting survey research or providing customer service over the phone.

Selected applicants will receive an invitation to participate in interviews following the application deadline. Those moving on to second round interviews will be invited to an in-person interview at UW-Madison. Once final applicants are identified they will be asked to provide names and contact information for at least three professional references including a current/former will not be contacted without advanced notice.

Additional Information:

University sponsorship is not available for this position including transfers of sponsorship. The selected applicant will be responsible for ensuring their continuous eligibility to work in the United States (i.e. a citizen or national of the United States a lawful permanent resident a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of appointment.

Contact Information:

For questions on the position contact: Magda Danielson

Institutional Statement on Diversity:

Diversity is a source of strength creativity and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity culture background experience status abilities and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching research outreach and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students faculty and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus please visit:Diversity and Inclusion

The University of Wisconsin-Madison is an Equal OpportunityEmployer.

Qualified applicants will receive consideration for employment without regard to including but not limited to race color religion sex sexual orientation national origin age pregnancy disability or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings click here.

To request a disability or pregnancy-related accommodationfor any step in the hiring process (e.g. application interview pre-employment testing etc.) please contact the Divisional Disability Representative (DDR)in the division you are applying make your request as soon as possible to help the university respond most effectively to you.