Customer Experience Project Officer
Customer Experience Project Officer
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1 Vacancy
Job Description
Who we are looking for
Our Customer Experience Project Officer works collaboratively across the organisation to develop and deliver our Customer Experience (CX) Strategy. Youll use customer feedback to identify improvements to our products and services driving increased customer satisfaction and perceptions of value.
This a contracted 12-month part-time position for 44 hours per fortnight located at the Warrnambool office. It comes with a generous salary of $88863 to $96615 p.a. pro rata plus superannuation.
Description
What youll be doing
On a day-to-day basis youll:
- Lead the development of customer understanding frameworks and processes throughout the business.
- Support the development of CX data and analytics approaches.
- Make recommendations for improvements within key customer journeys based on customer data and insights.
- Collaborate with internal stakeholder andthird-partyproviders to build CX capability across the business.
Skills And Experiences
What youll bring
Were looking for someone with
- A strong background in CX or related disciplines such as customer engagement marketing user experience data analysis and service design.
- Excellent communication skills with the ability to engage different stakeholders around improvements to systems and processes.
- Demonstrated ability to develop and maintain effective relationships with internal and external stakeholders.
- A proactive and innovative mindset with the ability to balance strategy with hands-on implementation.
For further details see the position description available here.
We look forward to hearing from you. if you have any questions feel free to call Grace Rapoport (Manager Customer Experience) on.
What we can offer
Putting people first comes naturally to us and that includes the people we employ. Youll have every opportunity to make the most of your talents broaden your experiences and be rewarded for the great work you do.
Youll be offered a range of great benefits including:
- Workplace flexibility with access to working arrangements such as hybrid work flexible hours purchased leave monthly rostered days off and more.
- An inclusive workplace culture which embraces diversity and the benefits it brings to the workplace and life.
- A leadership commitment to Zero Harm where the safety and wellbeing of our people and others is paramount.
- A Health & Wellbeing program to support your physical mental and financial wellbeing including our Employee Assistance Program for our people and their immediate families.
- Extensive learning and development opportunities and access to professional development through associations such as CPA IWC WSAA VicWater and more.
Were an equal opportunity employer. Our commitment to creating and supporting an inclusive culture is reflected in our diverse mix of talented people who are passionate about delivering their best.
We welcome applications from everyone including people with a disability job seekers of all ages carers people from culturally diverse backgrounds members of the LGBTI community and Aboriginal and Torres Strait Islander people.
We are
- A certified Family Inclusive Workplace
- A Work 180 endorsed employer
- Members of the Diversity Council Australia
- Accredited members of the Health Workplaces Achievement Program
Ready to find out about our employee benefits Visit Our Careers page and discover more about us.
How you can apply
Applications close: 11:59pm Sunday 17 August 2024
Click APPLY and you will be taken through to the Wannon Water Careers Portal to complete your application. Once there you will be prompted to answer a few simple questions and upload your cover letter and resume.
As part of your cover letter please outline how your skills and experience meet the role requirements (as outlined in the position description).
Reasonable Adjustments
Were here to support you through lifes ups and downs. Whether you need adjustments during the recruitment process or at work like flexible hours or accommodation for disabilities were here to help. We understand it can be daunting to share your needs so feel free to reach out with any questions at Your information will be kept completely confidential.
Required Experience:
Unclear Seniority
Employment Type
Contract
