Technical Support
Technical Support
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Job Description
Company Name: Aerem
Role: Technical Support
Experience: 2 – 4 years
Location: Mumbai
Type:Full-time (Permanent)
Mode: Work from Office
About Aerem:
Aerem is a pioneering Cleantech platform that bridges finance and technology to accelerate the adoption of rooftop solar energy in India. Backed by top-tier investors Aerem combines a digital lending platform and IoT-enabled asset management tools to support EPCs vendors and end customers in the clean energy transition.
Responsibilities:
Responsible for the day-to-day maintenance of the application systems in operation including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
Responsibilities also include root cause analysis management communication and client relationship management in partnership with Infrastructure Service Support team members.
Ensures all technical changes are made in accordance with life cycle methodology and risk guidelines.
Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert.
Skills:
2 - 4 years of experience in supporting E-commerce or Fintech products/applications which uses the MERN stack.
In depth functional knowledge of applications supported and interdependencies.
Should have production or technical software supportexperience. (Fintech Company Experience preferred)
Should have experience in basic scripting and coding using JavaScript JavaScript Browser Inspect
Good communication and interaction skills needed
Educational Qualification:
Bachelor’s degree in Computer Science or related fields (. in CS or IT B.E/ MCA)
Skills
Cco, Energy, E-commerce, Mba, Education, Software Support, Java, Relationship Management, Scala, Javascript, Mentoring, Client Relationship Management, Cleantech, Fintech, Technical Support
Employment Type
Full Time
