Home Equity Processing Manager
Home Equity Processing Manager
Posted on :
01-08-2025
Employer Active
1 Vacancy
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Job Description
The role:
The Processing Team is the single point of contact for our members in operations with an intense focus on member service and speed.
Responsibilities:
- Daily training on mortgage guidelines knowledge and processing skills
- Ensure that loans are processed within specified Service Level Agreements.
- Train motivate and guide team members in all functions of processing to achieve the highest level of performance.
- Work with Loan Officers and Sales Managers to resolve any loan quality concerns.
- Handle escalations with borrowers loan officers and team members in a timely prompt and professional manner.
- Interview potential processor candidates as needed.
- Provide coaching and promote a professional team effort.
- Conduct new hire orientation performance planning and reviews disciplinary actions and terminations.
- Keep processors current with changes in investor and agency guidelines.
- Communicate with the Director of Processing on training needs and issues.
Requirements:
- 8 years of mortgage processing experience
- 4 years of management experience
- Excellent customer service skills
- Current knowledge of closing and title requirements
- Current knowledge of loan processing and automated underwriting systems (Encompass a plus)
- Previous experience in training and hiring of employees
- Possess excellent oral and written communication skills
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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