drjobs Principal Customer Success Manager

Principal Customer Success Manager

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1 Vacancy
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Job Location drjobs

London - UK

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!


Duties : Within the Digital Experience Customer Success team here at Adobe our focus is on delivering exceptional experiences and accelerating value for our customers through three core pillars; Partnership Adoption and Value Realisation.

Our Principal Customer Success Managers are expected to maximise value realisation and return on investment in complex multi-regional strategic enterprise accounts by building strong long-term partnerships with a focus on product adoption. They lead customers through digital transformation by advising strategy and collaborating with multiple internal teams and customer departments while accelerate value for customers by understanding their business goals and objectives design success plans and establish governance frameworks.


As a Principal CSM at Adobe you are a leader in customer success to achieve results throughout the product lifecycle.


What youll do
Lead customers through digital transformation with a clear view of customer
objectives and key performance indicators
Enhance value realisation and return on investment from the solutions and
services they buy from Adobe
Increase solution adoption and usage with a clear plan
Build positive relationships at senior levels including C-Level within some of the
biggest companies in the UK
Account strategy planning and building success plans to drive loyalty advocacy
and minimize customer attrition
Track accounts performance and lead critical blocking issues with clear
execution plan and drive to get closure
Build and grow relationships for Adobes strategic portfolio of multi-solution
multi brand clients at the senior level becoming a trusted partner
Build a strong post-sales strategy for your portfolio of accounts to ensure our
customers enhance the value on their investment in Adobes Solutions
Provide thought leadership thought leadership & domain expertise to the
customer success organization our clients and Adobes European Customer
Success team
Build a strong business relationship with our Sales Marketing Solution
Consulting and Professional Services team
Demonstrate seniority by leading new retention and growth initiatives that
deliver value ensuring we scale delight and innovate for customer success
Become an ambassador for to the CSM organization within Adobe and a CSM
evangelist across ACS (Adobe Customer Solutions) and Sales
Demonstrate experience of supporting the hiring and ramp up process of new
recruits into the Customer Success Team

What youll need
Bachelors degree or equivalent experience
Minimum 5-10 years experienced in post-sales account management in Digital
Marketing (analytics optimization/conversion and/or social). Candidates with
pre-sales marketing/creative agency or consulting background will be
considered
Strong experience in Digital Marketing Solutions and knowledge of the Adobes
competitive landscape
Proven effectiveness managing an account portfolio of large global
Sophisticated and strategic accounts at a senior level. Building and maintaining
relationships at most senior levels with assigned accounts becoming a trusted
advisor
Proven experience driving customer retention initiatives achieving high
retention rates and customer satisfaction (NPS)
Strong communications skills (written & verbal)
High level critical issue management
Able to anticipate and identify ill-defined problems/issues
Strong presentation skills at all levels of audience
Tenacious personable high confidence and re
Skills : Results oriented
Adaptable strong self-awareness confidence to hold themselves and others to
account based on expectations

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .


Required Experience:

Manager

Employment Type

Full-Time

About Company

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