Payment Resolution Officer
Payment Resolution Officer
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Job Description
Job Summary
Job Description
What is the Opportunity
As a Payment Resolution Officer you will be responsible for accurate timely and complete processing of payment transactions. You will also be responsible to effectively analyze issues and provide resolution to escalated vendor and business partner inquiries using expert knowledge of accounts payable processes. You will identify continuous improvement opportunities develop action plans and solutions as well as provide support to AP processors for escalations on accounts payable transactions.
What will you do
Take ownership and accountability for the resolution of issues and concerns at the first point of contact; demonstrating a long-term perspective in addressing vendor/business partner concerns
Provide consistent and high-quality service in processing of payment transactions within established benchmarks contributing to achievement of service levels
Ensure all documents/data are examined for completeness and accuracy and take appropriate steps to correct any errors or omissions
Proactively identify and recommends solutions to recurring errors and service gaps; acts as a referral point/Subject Matter Expert (SME) for sales and service RBC employees
Maintain generic mailboxes to ensure inquiries are answered promptly within Service Level Agreement and assist in cross training of other team members as needed
Exercise due diligence in following operational risk policies procedures standards and guidelines
Assist in reviews of procedure documents audit requests and SOX review
What do you need to succeed
Must-have:
1-2 years of operations experience in a financial sector environment
Knowledge of Accounts Payable processes
Great organizational and multitasking skills and ability to prioritize activities to ensure objectives are met
Proficient in Microsoft suite of applications intermediate to advanced excel
Knowledge of all Regulatory and Compliance rules Internal Audit reviews
Nice-to-have:
Knowledge of SAP PeopleSoft Great Plains T24 RIMMS and/or RIBs
Exposure to Lean Six Sigma (LSS) or process improvement
University or college degree in accounting finance business preferred
Whats in it for you
We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.
Ability to make a difference and lasting impact
Work in a dynamic collaborative progressive and high-performing team
Opportunities to take on progressively greater accountabilities
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Job Skills
Communication Critical Thinking Customer Service Interpersonal Relationship Management Operational Delivery Process Improvements Time ManagementAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
