President & CEO

Department:

All Locations:

Position Summary:

CEO Profile Summary

About Us:

We are NeighborHealth formerly East Boston Neighborhood Health Center. NeighborHealths mission is to promote and sustain healthy communities families and individuals by providing accessible person-centered compassionate high-quality health care services to all who live and work in our service area regardless of ability to pay while upholding diversity equity and inclusion at the core of all that we do.

Our core values are traits that shape how we interact with each other with our communities and with our patients. We always show concern and express empathy for each other and the individuals in our community.

Diversity is important to us. We include respect and value fellow employees and community members not in spite of but because of the differences in our backgrounds and cultures.

Innovation is part of who we are. We strive to continually introduce new ideas technologies and methods in our workplace that lead to better quality and efficiencies.

We always express appreciation regard and consideration for each other those that use our health center services and the community at large. This is our commitment to respect.

We believe in teamwork. We work together to create efficiency and effectiveness proactively collaborating with fellow employees patients and community members.

In 1970 East Boston Neighborhood Health Center opened its doors to address a critical need for health care among an underserved community. Since then weve operated 24 hours a day 7 days a week. Weve grown with our communities ensuring that everyone has access to high-quality care close to home. Weve expanded the scope of our services but never strayed from our original mission. Today we are among the largest federally qualified health centers in the country and the largest in Massachusetts committed to providing continuous award-winning and high-quality 2024 the Department of Health and Human Services Health Resources and Services Administration (HRSA) recognized NeighborHealth as one of the nations leading health centers combating health inequity in diverse communities. We were awarded a total of four quality badges including one National Quality Leader gold badge and one Health Center Quality Leader silver badge.

Facts and Figures:

• Number of employees: nearly 2000
• Operating Budget: $270M
• Number of campuses: five (East Boston Everett South End Revere and Winthrop )
• Number of patients annually: 120000 providing high-quality care to the largest Health Safety Net population as well as the largest Latino population in Massachusetts
• East Boston Neighborhood Health Center rebranded as NeighborHealth in 2024 to reflect our expanded service areas beyond East Boston.
• Years of service: 55
• Number of providers: 318 and 18 residents and fellows
• DPH Licensure: falls under Boston Medical Center Health Systems hospital license
• 75% of our patient population identifies as Latino
• 87% of our patients are at or below 200% federal low-income thresholds

The Opportunity:

The CEO role at NeighborHealth represents an extraordinary opportunity for a strategic and operationally adept executive to lead an innovative health care organization committed to providing outstanding patient care to our communities. This role requires a CEO who models behavior aligned with our vision mission and core values. This leader should be able to build excellent teams and foster collaboration and trust.

Reporting directly to the Board of Directors the CEO will provide strategic guidance and operational leadership for the entire organization. The future CEO will be responsible for ensuring outstanding patient care while also leading strategy growth plans programmatic offerings systemwide initiatives and academic and research endeavors.

We encourage qualified candidates from diverse backgrounds and experiences to apply. A resume and a cover letter should be emailed to Patricia Hunt Sinacole at First Beacon Group LLC (). Serious candidates will be required to sign a Non-Disclosure Agreement (NDA).

Our employees may have qualified referrals for this role. Candidates may contact Patricia Hunt Sinacole at First Beacon Group LLC () if there is interest in submitting a qualified referral and should state who referred them in their covering email. Thank you for your commitment to NeighborHealth and for helping us find the best possible leader.

Internal and referral applications will be accepted through September 8 2025.

This is a full-time exempt-level role. The work hours are expected to exceed a typical 40-hour workweek in some instances.

Overview of Responsibilities:

• Provide strategic leadership and oversight for the health center while collaborating closely with other senior leaders to ensure the efficient and effective delivery of exceptional patient-centered care and safe high-quality access and outcomes
• Review update execute and drive our strategic and operational plan ensuring alignment with the health centers vision and objectives where patient care is paramount
• Prioritize a positive work culture which includes modeling open and transparent communication respecting others valuing diverse experiences and perspectives building a climate of trust treating others with compassion and empathy and ensuring accountability
• Consistently demonstrate a commitment to patient care employee engagement and community relations
• Facilitate collaboration and work effectively with our Board of Directors leadership and employees to achieve the health centers goals
• Advance our commitment to delivering high-quality health care in an equitable and compassionate manner
• Partner successfully with Boston Medical Center our primary hospital partner and through which NeighborHealth is DPH-licensed as well as with other healthcare organizations within the Boston area

• Develop and participate in systematic and effective mechanisms for fostering communication among individuals and groups within the organization and the community
• Optimize operations finances and patient-care levels; develop and execute long range strategic operational plans for the organization; and measure success through key performance metrics including productivity and quality
• Demonstrate market agility in analyzing and evaluating opportunities for capital expansion
• Develop strategic initiatives necessary to integrate and expand services as well as add potential new services to meet the growing healthcare needs of our communities
• Enhance the quality access safety and efficiency of patient services and increase patient satisfaction with a focus on performance excellence

• Embrace innovation which may include leveraging technology and data to continually measure results improvements and successes through key performance metrics
• Work collaboratively with leaders to align clinical practice safety value-based initiatives hospital network and system goals
• Partner with the CFO to oversee financial planning budgeting and forecasting processes ensuring compliance with regulatory requirements and achievement of financial targets
• Partner with the CMO to ensure that the health center delivers safe timely and high-quality care backed up by data and process improvement methods
• Partner with the VP of HR to ensure that our workplace is diverse inclusive and rewarding with a focus on implementing best practices with the goal of engaging talented leaders and employees across the health center
• Optimize operations finances and customer service levels; develop and execute long range strategic operational and space use plans for the organization; and measure success through key performance metrics including productivity and quality
• Effectively communicate the services delivered by the health center to increase awareness within our communities
• Work with federal state and local officials as well as government and funding agencies
• Understands the principles of fundraising including donor prospecting cultivation database management and annual and capital campaigns
• Serve as our chief spokesperson both in person and in writing to both large groups and small
• As CEO comply with all required policies including our Standards of Conduct Joint Commission policies CMS Pace Program Regulations and Standards HIPAA applicable US Department of Health and Human Services Health Resources and Services Administration policies safety policies as well as any additional policies procedures laws related to employment with NeighborHealth
• As with any role additional responsibilities may be required

Qualifications:

• Ten years of progressive leadership in healthcare with at least five years in a senior-level executive role; community hospital experience strongly preferred
• Proven experience gained in the health care delivery system continuum
• Bachelors degree from an accredited college or university
• Understands and is passionately committed to patient care employee engagement and community relations
• A visible and highly engaged leader who has the ability to inspire challenge and motivate others to achieve common goals; demonstrates the values of respect empathy compassion diversity and accountability
• Must have outstanding communication skills which will contribute to building both a positive patient experience as well as a collaborative and engaged employee experience
• Must have leadership experience gained in multi-site and matrixed organizations
• Must demonstrate a proven history of effectively leading a multifaceted and dynamic healthcare organization offering a wide range of services
• Must be willing to serve as an ambassador to our communities which will include attendance at community events (e.g. Eastie Week Farmers Markets holiday celebrations Pride Day Taste of Eastie etc.)
• Proven ability to oversee transformational changes
• Strong business acumen; diplomatic and politically savvy persuasive and tactful
• Experience and knowledge of highly regulated healthcare markets as well as the ability to influence and collaborate with federal and state officials as well as regulatory agencies
• A sophisticated knowledge of healthcare funding and experience in competitive marketplaces with the ability to make complex and difficult decisions; knowledge of healthcare regulations laws and industry trends
• Experience using and analyzing information systems to recommend opportunities for optimization and efficiency
• A track record of leading initiatives which support the delivery of high-quality equitable and compassionate care
• Fundraising experience preferred
• A record of recruiting training and mentoring employees and a reputation for sustained inclusive trust-based provider and employee relations through understanding of employee viewpoints and needs
• Must be able to travel as needed within our community as well as to conferences and professional development events

Preferred Qualifications:

• Bilingual (English/Spanish)
• Professional or personal experience in one of our communities

Benefits and Perks:

Our employees are at the heart of everything we do. Our market-competitive offerings include comprehensive benefits and resources to support our employees physical emotional financial personal career and community well-being. These benefits and resources include but are not limited to:

• Paid Time Off including Vacation Holidays and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Staff Development
• Flexible Spending Accounts
• Legal Assistance
• Pet Insurance
• Community and Volunteer Opportunities
• Discounts

EEO and Accommodation Statement:

NeighborHealth is an equal employment/affirmativeaction employer. We ensure equal employment opportunities for all without regard to race color religion sex national origin age disability veteran status sexual orientation gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability let us know the nature of your request.