Customer Advisor Motor Claims (Repair)

Customer Advisor Motor Claims (Repair)

Working Hours/ Shift Patterns: You will work 37.5 hours per week on a Monday to Friday rotational shift pattern between the hours of 09:00 17:30.

Training: The main training period runs for the first 4 weeks and takes place face to face in the office.

Salary: The role offers a starting salary of 25150. Upon successful completion of your training (typically 8 weeks) this will increase to 25500. From there were committed to supporting your growth- with tailored coaching and development tools to help you reach the level of Mastery Customer Claims Handler which comes with a salary of 30000.

Location: Our fantastic Leicester office which is in the city centre and only a short walk from the train station.

At Hastings Direct we have a simple ambition to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that speaking to thousands of customers every day and delivering the high quality insurance service they deserve.

Your role:

You will be part of a busy and fast-paced department that is responsible for providing support to our customers who have been involved in a road traffic accident regardless of fault. Your role will involve communicating with our customers through both verbal and written means and discussing their options if their vehicle is repairable.

Our main objective is to get our customer back on the road as quickly as possible.

As a motor claims handler you will prioritise giving our customer a simple and straightforward journey by keeping customers updated throughout the lifecycle of their claim proactively chasing updates from our repair suppliers.

Its vital to communicate with confidence and precision from the outset to prevent any confusion and provide our customers with a seamless customer journey.

Job Details

• Manage a portfolio of policyholders repair claims.

• Handle incoming calls from customers and external partners while also making outbound calls.

• Provide excellent customer service empathy and understanding when our customers need us most whilst ensuring clear expectations set and regular updates provided throughout the claims process.

• Maintaining accurate record keeping reserves and a proactive diary system to ensure timely case reviews.

Skills we would love you to have

• Outstanding customer service with excellent verbal and written communicational skills

• Strong active listening skills

• Strong negotiation skills

• Proactive in your approach to work

• Organisational skills with the ability to prioritise workload

• Natural ability to lead conversations and objection handle

• High attention to detail

What we offer

Join us and youll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues customers company and community. As one of our colleagues youll be helping to drive our growth so in return well give you all the support training and development you need. Not to mention plenty of recognition and rewards and the scope to voice your ideas and put them into practice.

Why become a part of the Hastings Direct family:

• Full training with industry experts and friendly coaches guiding you throughout your career with Hastings. We also use a buddying system once training is complete so there will always be someone to guide you

• Up to 5% annual discretionary Bonus

• We promote a relaxed friendly & diverse working environment

• Career stepping stones we love investing and progressing our people by helping them hit their career goals and gain professional qualifications

• Harrys - a great onsite restaurant with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee

• Refer a friend scheme - earn 500 for every friend you refer

• We will provide you with all the tech that you need! Including a brand-new Microsoft Surface laptop

• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)

As a Disability Confident employer were committed to ensuring our recruitment processes are fully inclusive what this means to you is if youre applying for a job with us youll have fair access to support and adjustments throughout your recruitment journey. For this position were regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments in the form of some online exercises which we can also provide adjustments for on a case by case basis.

At Hastings Direct were committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

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