Manager, Employee Relations
Manager, Employee Relations
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Job Description
About Acrisure
A global fintech leader Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together we connect clients with customized solutions across a range of insurance reinsurance payroll benefits cybersecurity mortgage services and more.
In the last eleven years Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19000 colleagues in more than 20 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation client centricity and an indomitable will to win.
Job Summary:
The Employee Relations (ER) Manager oversees all ER activities policies procedures and best practices. This role develops ER strategies and ensures the effective execution of day-to-day operations. Responsibilities include managing and coaching the ER team advising HR Business Partners leaders and managers and providing expert guidance on policy interpretation legal/regulatory issues and risk mitigation. The ideal candidate brings a strong background in ER management a commitment to excellence and the ability to align initiatives with organizational and cultural goals.
Key Responsibilities:
- Oversee and manage all employee relations (ER) processes policies and outcomes including conducting and overseeing complex sensitive and high-stakes investigations involving complaints such as harassment discrimination and policy violations.
- Provide expert-level analysis reporting and recommendations based on investigative findings ensuring appropriate actions operational improvements and risk mitigation strategies.
- Advise and support leaders managers and HR Business Partners on ER matters performance management conflict resolution employment practices and compliance with legal and regulatory requirements.
- Coach develop and lead the ER team fostering a culture of accountability service excellence and continuous improvement.
- Develop and implement ER strategies programs and tools that promote a positive workplace culture minimize organizational risk and ensure alignment with company policies and employment laws.
- Stay updated and maintain advanced knowledge of trends employment laws regulations and best practices ensuring compliance and making appropriate recommendations to leadership regarding related policy updates initiatives plans of action etc.
- Collaborate cross-functionally with Legal HR and business leaders to address ER issues ensure consistency in policy application and stay ahead of organizational changes that may impact employee relations.
- Monitor and analyze employee data and ER trends to proactively identify risks and recommend solutions and policy updates.
- Ensure proper documentation and case management in accordance with company confidentiality data retention policies and legal requirements.
- Provide and/or manage other policy compliance and regulatory functions and perform other duties as assigned to support HR and related functions.
- Maintain the highest standards of integrity and professionalism while managing ER matters and supporting broader HR initiatives as needed.
Qualifications:
- 7 years of progressive experience in Employee Relations Investigations or HR leadership with a strong understanding of labor laws employment regulations and HR/ER best practices.
- 5 years of experience managing and developing HR or ER teams with demonstrated ability to lead and motivate staff.
- Proven expertise in conducting thorough impartial investigations and resolving complex employee issues with sound judgment and neutrality.
- Strong conflict resolution mediation and interpersonal skills with the ability to remain calm tactful and objective in challenging situations.
- Advanced analytical and critical thinking skills with the ability to synthesize data and information into well-supported assessments and actionable recommendations.
- Exceptional communication skillsboth written and verbalwith the ability to influence and engage at all levels of the organization.
- Excellent time management and organizational skills with the capacity to manage competing priorities in a fast-paced environment.
- Strategic mindset with the ability to navigate and collaborate across complex matrixed organizations.
- High level of integrity and discretion in handling sensitive and confidential information.
- Commitment to continuous learning and staying current on employment law industry trends organizational changes and technology.
Education:
- Bachelors degree in HR Business Management or equivalent practical experience required. Masters in Human Resources or Business Administration preferred.
- Professional certifications in employee relations or mediation are beneficial.
- Certified as SPHR or PHR preferred.
- Multi-state experience preferred.
- Workday experience is a plus.
- Strong working knowledge with HRIS systems and proficiency in Microsoft Office Suite.
Candidates should be comfortable with an on-site presence to support collaboration team leadership and cross-functional partnership.
Benefits & Perks:
Competitive compensation
Flexible vacation policy paid holidays and paid sick time
Medical Insurance Dental Insurance and Vision Insurance (employee-paid)
Company-paid Short-Term and Long-Term Disability Insurance
Company-paid Group Life insurance
Company-paid Employee Assistance Program (EAP) and Calm App subscription
Employee-paid Pet Insurance and optional supplemental insurance coverage
Vested 401(k) with company match and financial wellness programs
Flexible Spending Account (FSA) Health Savings Account (HSA) and commuter benefits options
Paid maternity leave paid paternity leave and fertility benefits
Career growth and learning opportunities
and so much more!
Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.
Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania and Blythedale Childrens Hospital in Valhalla New York.
Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race color religion age sex sexual orientation gender identity national origin veteran or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race color religion age sex sexual orientation gender identity national origin veteran or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisures Human Resources Talent Department.
Welcome your new opportunity awaits you.
Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race color religion age sex sexual orientation gender identity national origin veteran or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisures Human Resources Talent Department.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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