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Customer Service Representative

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1 Vacancy
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Job Location drjobs

Glastonbury, CT - USA

Hourly Salary drjobs

USD 20 - 20

Vacancy

1 Vacancy

Job Description

Job Details

Riverfront Community Center - Glastonbury CT
$20.46 Hourly

Job Posting Date(s)

07/30/2025
08/13/2025

Description

THIS ROLE IS 25 HOURS PER WEEK MONDAY THROUGH FRIDAY AND INCLUDES PAID TIME OFF INCLUDING HOLIDAYS PERSONAL AND ACCRUED VACATION AND SICK TIME. NOT ELIGIBLE FOR MEDICAL AND DENTAL INSURANCE.

GENERAL DESCRIPTION:

Under the direct supervision of the Senior Center Supervisor incumbent provides initial contact and interacts with residents and other customers in person or by telephone responds to their service needs and issues and serves as support staff to the Senior and Social Services department.

ESSENTIAL DUTIES:

  1. Provides exceptional customer service to the public in person by telephone and through email. Greets visitors provides assistance by answering questions about Senior and Social Services and offers referrals to local resources when appropriate. Collects payments and issues receipts for programs and services.
  2. Registers customers in for a variety of programs and services using online software programs.
  3. Schedules rides and dispatches drivers for Dial-a-Ride program.
  4. Prepares monthly invoices for contractual instructors. Processes recurring monthly payments for program participants.
  5. Creates flyers and brochures using digital design software.
  6. Maintains records and statistics of programs and activities.
  7. Maintains inventory of office supplies.
  8. Contributes to a respectful and safe work environment by fostering a culture of positive communication and ethical behavior with an emphasis on providing exceptional service to internal and external customers.

OTHER DUTIES:

  1. Performs clerical tasks as required.
  2. Performs other duties as required.

CONFIDENTIALITY:

  • Maintains confidentiality of records and information as appropriate

CONDUCT:

  • Observes safe work practices
  • Represents the Town in a professional and courteous manner at all times

DEPENDABILITY:

  • Regularly attends and is punctual for work

NOTE: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task and responsibility. Incumbent must be able to perform essential duties with or without reasonable accommodation.

Qualifications

QUALIFICATIONS PROFILE:

  • Ability to use sound judgement
  • Strong customer service skills
  • Ability to complete multiple administrative tasks with frequent interruptions
  • Basic Microsoft Word Excel database management skills and internet research
  • Ability to operate multi-line telephone facsimile printer and copier
  • Ability to comprehend multiple instructions
  • Ability to prepare and edit short correspondence and memos
  • Ability to communicate effectively through speech and writing
  • Basic math computation skills including addition subtraction multiplication and division

PHYSICAL/MENTAL REQUIREMENTS:

  • Ability to sit for long periods of time. Ability to perform such tasks as light typing filing computer work and using a calculator. Ability to push/pull/lift 20 pounds
  • Ability to verbally communicate via telephone hear verbal exchanges and be able to see written documents in order to process paperwork
  • Tolerant to exposure to variations in office temperatures

MINIMUM TRAINING AND EXPERIENCE:

  • High School diploma or equivalent
  • Two (2) years of general office or customer service experience and/or training

LICENSE OR CERTIFICATION:

  • None

Required Experience:

Unclear Seniority

Employment Type

Unclear

Company Industry

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