Senior Network & Security Analyst
Senior Network & Security Analyst
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Job Description
Job Description
What is the opportunity
As aSenior Network and Security Analystyou will provide consistent levels of organizational and technical expertise necessary for the successful implementation maintenance and support of the critical network and security infrastructure services across all global RBC Intranet (Core LAN/WAN Server Farm) Internet (Surfing E-commerce) and Extranet environments. The primary responsibilities of this role is to provide advanced level technical support for troubleshooting and implementing configuration changes across a variety of vendor platforms. You will be regularly working with clients business partners escalation teams (implementation/engineering) and vendors to resolve incidents/problems perform root cause analysis and deliver infrastructure changes across the global RBC Enterprise (North & South America Caribbean Europe Asia-Pacific).
What will you do
Responding to network event and incident escalations from the first-level support Service Desk internal/external clients and business partners.
Performing root cause analysis with vendor engineers and escalation teams for major incidents and recurring problems and implementing permanent solutions.
Managing the teams ServiceNow incident/problem/change ticket queues in accordance to established SLAs.
Execution of network and security infrastructure configuration changes across the global enterprise.
Performing audits for consistency in Network Management Systems documentation and configuration.
Creating/improving support documentation and ensuring shift reports are documented and kept up-to-date for major network-related outages.
Participate in 24 x 7 on-call rotational shifts including evening and night shifts.
Participating in meetings and training sessions to review and understand new technology and service deployments.
What do you need to succeed
Must have:
Excellent understanding of TCP/IP including packet inspection/protocol analysis using packet analyzers for troubleshooting is highly desired.
Solid understanding and troubleshooting capability of L2/L3 protocols (ARP HSRP VRRP STP BGP VRF OSPF VPC) in a Cisco environment.
Good understanding of application protocols such as DNS DHCP HTTP FTP TLS etc.
Knowledge of security concepts such as NAT/PAT IPSEC SSL DDoS IP Spoofing etc.
Excellent understanding of the OSI model.
Experience working with the following network and security appliances/vendors:
Load balancers (F5 LTM/GTM Citrix Netscaler)
Firewalls (Nokia Check Point Palo Alto)
Cisco IOS & NX-OS based routers & switches.
Working knowledge of Arista Cisco ONS 15454 Symantec ProxySG/SSLV FireEye MPS Arbor Pravail Cisco Firepower IDS Infoblox Neustar Cisco ACI. Ciena Optical Juniper Pulse Secure Fortinet FortiGate Akamai CDNis considered an asset.
Fluency in programming languages and automation tools (Python Ansible etc.) is considered an asset.
Nice to have
Sound understanding and working knowledge of Cisco UCS FCoE VSAN VDC vPC VXLAN Cisco ACI VMware is considered an asset.
College diploma or University degree related to Information Technology with a focus on Telecommunications.
CCNP R&S/DC certification or equivalent level of knowledge.
Whats in it for you
We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits competitive compensation commissions and stock where applicable.
Leaders who support your development through coaching and managing opportunities.
Ability to make a difference and lasting impact.
Work in a dynamic collaborative progressive and high-performing team.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
#LI-POST
#TECH PJ
Job Skills
Critical Thinking Data Networking Group Problem Solving Local Area Network (LAN) Networking Hardware Network Operations Network Software Technical Troubleshooting Wide Area Network (WAN)Additional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Required Experience:
Senior IC
Employment Type
Full-Time
