Field Service Supervisor - Electric Power Generation
Field Service Supervisor - Electric Power Generation
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary: This position is responsible for ensuring the successful management and achievement of work performed in the Electrical Power Generation Field Service Department area and achieving operational goals by providing quotes for jobs and work order reviews for customer billing; also maintain customer communications; field safety practices and compliance with field operating policies. The position will maintain major accounts to minor and ensure satisfaction of internal and external customers while continually striving to achieve all corporate goals.
The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the companys mission and core business values; 2)Collaborate with key internal/external resources; 3) Participate in ongoing self-development.
Essential Functions:
- Model promote reinforce and reward the consistent use of HOLTs Values Based Leadership (VBL) tools models and processes to ensure alignment with our Vision Values and Mission.
- Establish and mutually agree upon and communicate job expectations (i.e. accurate price quotes and time estimates) to internal and external customers to ensure customer satisfaction according to our mission and core business values
- Establish model and reinforce safety practices that are consistent with our mission to ensure employee and customer safety
- Model collaborative problem solving and personal influencing skills to ensure that service activities in the incumbents area of responsibility are aligned with the overall business plan of the service department and company
- Provide the Service Manager with status reports on all open work orders in an accurate and timely manner
- Review monthly service operations branch statement to assess progress on department business goals
- Participate in the selection development and evaluation of service department personnel to ensure a high level of commitment and competence is available in our human resources
- Coordinate the company safety program in all areas of responsibility in a manner consistent with corporate policies and guidelines
- Successful completions of other key projects as may be assigned by management
- Work safely at all times and adheres to all applicable safety policies; complies with all company policies procedures and standards
- Perform other duties as assigned
Knowledge Skills and Abilities:
- Knowledge of and experience in Electrical Power Generation Field Service department
- Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization
- Excellent verbal written communication and presentation skills
- Exceptional organizational self-management time management and multitasking skills
- Ability to work on multiple projects and deal effectively with employees and management
- Ability to think logically while interpreting and analyzing problems assigned or encountered
- Ability to identify complex problems and to review related information to develop and evaluate options and implement solutions
- Ability to work independently as well as a part of a diversified team
Education and Experience:
- High School diploma or GED required
- Minimum 5 years of Electrical Power Generation Field Service department
- Minimum of 2 years of supervisory or leadership experience preferred
Supervisory Responsibilities:
- Responsibilities include but are not limited to interviewing hiring and training employees; planning assigning and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Travel:
- Up to 20% to include overnight stays is to be expected
- Valid drivers license
Physical Requirements:
- This position involves extended periods in a stationary position; additionally occasional movement inside the office to access office machinery file cabinets etc.
- This role frequently communicates with others must be able to exchange accurate information in these situations
- Routinely reacts to visual auditory and other signals including alarms and instructions and is required to visually inspect work
- Occasionally lifts and moves materials and equipment up to 25 lbs.
Work Environment:
- Frequently works at fast pace with unscheduled interruptions
Disclaimer:Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities duties and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities as needed.
Required Experience:
Manager
Employment Type
Full-Time
