KYC Operations & Demographics Specialist (all genders)

Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment backed by one of the leading financial service providers worldwide

Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank located in the heart of this exciting chapter of continued growth and expansion for Chase were looking for a passionate KYC Operations & Demographics Specialist.

As a KYC Operations Specialist in our KYC department you will be responsible for conducting end-to-end Customer Due Diligence perform Customer Outreaches when necessary & investigate KYC related alerts in line with regulatory requirements and internal policies.

Job Responsibilities

• Engage and contribute in building KYC related operational processes including analysis content relevant guidelines and procedures as well as tools & reporting requirements.
• Conduct end-to-end Customer Due Diligence in accordance with regulatory requirements and internal policies.
• Review and verify high risk customer Identification documentation and other provided information during the onboarding process.
• Monitor investigate and opine on alerts generated by the KYC systems taking appropriate action in line with established procedures.
• Ensure timely and clear escalation of high -risk cases to appropriate teams for further investigation and action.
• Perform Quality Control as applicable on KYC Due Diligence related processes
• Collaborate with internal stakeholders including compliance legal and customer support teams to address KYC-related issues and inquires.
• Communicate with prospective and existing customers when additional KYC related information documentation and/ or other Identification / transactional related clarifications are required.

• Provide valuable input and recommendations for enhancing existing KYC processes drawing on expertise in customer due diligence and regulatory compliance.

Required qualifications capabilities and skills

• Relevant education in Economics Finance Banking Business Administration Engineering (or similar) and / or Bank Ausbildung or related work experience.
• Experience in Audit Compliance Anti-Financial Crime Anti-Money Laundering KYC and/or other Controlling / Investigating related roles within Banking / Financial Services / FinTech or similar.
• Clear and effective communication is crucial for interactions with internal stakeholders customers and regulatory authorities as applicable.
• Very good analytical and research skills with the ability to deep-dive and investigate issues to reach a successful resolution.
• The ability to review and assess customer risk profiles & related alerts and assign appropriate risk levels based on established criteria.
• Growth mindset and a passion for learning and self-development.
• A commitment to collaboration and collective growth within the team.
• Very good computer literacy including MS Office Suite Applications.
• Excellent communication skills in English (both verbally and in writing)

Preferred qualifications capabilities and skills

• In-depth understanding of KYC regulations AML laws and Compliance frameworks in the financial services industry.
• Good Knowledge of the German regulatory framework and best practices regarding KYC processes
• Familiarity with digital banking platforms payment systems and financial technologies.
• Relevant AML/ KYC accreditations (e.g. ACAMs or similar)
• Familiarity with KYC software databases and customer screening tools. Ability to adapt to new technologies
• German language skills

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