Lead Consultant - Service Assurance Manager - London
Lead Consultant - Service Assurance Manager - London
Posted on :
01-08-2025
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1 Vacancy
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Job Description
Role - Lead Consultant (Service Assurance Manager)
Location - London
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
To learn more about Infosys and see our ideas in action please visit us
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Location - London
- Lead theend-to-end service assurance process ensuring IT services are delivered in line with SLAs and business expectations.
- Lead thetechnical assuranceof services ensuring optimal performance availability and compliance.
- Ensure Infosys created designs are reviewed by Infosys TDA (Technical Design Authority) prior DAG/ ARB submission.
- Manage enhance and report resource capability training and certifications
- Overseemajor incidents coordinate resolution efforts and lead MIR.
- Driveproblem managementby identifying root causes and implementing long-term fixes.
- Overseechange and release assurance ensuring minimal disruption to services.
- Presentservice performance reportsto senior stakeholders.
- Collaborate with service owners vendors and support teams to ensure service quality.
- Promote a culture ofcontinuous improvementand operational excellence.
- Ensure compliance with ITIL practices and relevant regulatory standards (e.g. ISO GDPR).
- Collaborate with cybersecurity risk and compliance teams to ensure IT services meet internal controls and audit requirements.
- Drive continuous improvement and innovation initiatives to enhance service reliability automation and operational efficiency.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
To learn more about Infosys and see our ideas in action please visit us
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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