Lead Technology Support Technician #21-26
Lead Technology Support Technician #21-26
Posted on :
31-07-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 81779 - 99419
Vacancy
1 Vacancy
Posted on :
31-07-2025
Job Description
The Vacancy Basic Function Minimum Qualifications
- THE VACANCY:
This recruitment is Open and Promotional which means that all are welcome to apply and current employees in permanent positions are eligible to receive seniority credit and promotional placement once passing all exams.There are currently two vacancies in the Information Technology Department working 8 hours per day 5 days per week 12 months per year.Please apply online at FUNCTION:Under the direction of the Supervisor Technology Support lead and participate in providing technical support in the installation operation maintenance and repair of computer equipment peripherals software and networks at school sites District facilities and computer laboratories; demonstrate and assist users in the operation of computers peripherals software and related equipment; troubleshoot user problems utilizing helpdesk practices and procedures and various communication methods.
MINIMUM QUALIFICATIONS:EDUCATION AND EXPERIENCE:Any combination equivalent to: graduation from high school supplemented by college-level coursework in computer science or related field and four years experience in the installation operation and maintenance of computer workstations servers server systems peripherals and related equipment.LICENSES AND OTHER REQUIREMENTS:Valid California drivers license. Examination Procedures And Information
THE EXAMINATION:
Exam Weight
Supplemental Questions: Qualifying
Qualifications Appraisal Interview:100%
The supplemental questions to the application will be reviewed and rated for certification. These questions are required at the time of application and are qualifying.
An eligibility list will be established for successful candidates which will be used to fill open positions during the life of the list.
Examinations and interviewing for creating the eligible list will be conducted virtually using different online/internet platforms that require video recording or conferencing capabilities as well as access to a computer with an internet connection and basic Microsoft Office Suite Software.
The virtual qualifications appraisal interview (oral exam) is tentatively scheduled for the week of August 25th. You will be notified via email as indicated on your application regarding your ability to participate in the testing process.Applications will be reviewed for minimum requirements. However Newport-Mesa Unified School District reserves the right to hold a competitive screening based on the number of applications and the needs of the District.
If you elect to have Newport-Mesa Unified School District (hereafter District) contact you via email regarding your application and the hiring process please be aware that the District is not responsible for any contacts you may have blocked on your email service. Unclaimed emails to applicants are not the responsibility of the an effort to allow our emails through your personal spam filter you can try to add and to your safe senders list.Job Responsibilities
- REPRESENTATIVE DUTIES:ESSENTIAL DUTIES:
Lead and participate in providing assistance to technology users to resolve complex hardware and software malfunctions; receive and respond to work orders; schedule work performance with customer and resolve issues.
Lead and participate in performing helpdesk duties; respond to inquiries; create work orders and assign to appropriate staff; resolve issues as required; provide guidance for customer communications.
Package software and oversee distribution systems; troubleshoot and oversee server-based printing systems site-based laboratory projects computer replacement projects and other site-based projects.
Serve as a technical resource to administrators and staff to plan management purchase and implementation of information technology equipment and software.
Assist with the resolution of domain account issues.
Inspect troubleshoot and diagnose complex network issues relating to mini switches network ports and cabling.
Inspect troubleshoot diagnose and repair computers and other peripheral devices; replace defective parts and demonstrate the use of office equipment and systems as required.
Conduct imaging and re-imaging of computers in accordance with District standards policies and procedures.
Create computer images for computer models supported by the Department; maintain and update imaging processes utilizing assigned software; provide images to purchasing vendors as required.
Install and maintain computers laptops mobile devices and related equipment for staff faculty students and other users; oversee mobile device deployment.
Install and maintain projectors printers scanners Smartboards and a variety of peripheral devices in assigned classrooms and offices.
Install various software on computers for staff faculty and students; assure proper licensing for installed software.
Maintain and upgrade hardware and software as required; recommend repair or replacement of defective components; plan and schedule repairs; organize and prioritize work orders; estimate labor and material costs; maintain related records.
Prepare knowledge based documents and upload to an assigned database.
Train and provide work direction to assigned staff.
Attend and participate in a variety of in-service training programs as assigned.
Drive a vehicle to sites to conduct work; maintain related logs and inventory records; prioritize and respond to emergency service calls.
Operate a variety of hand and power tools; perform equipment tests using specialized equipment; operate a computer and assigned software.
OTHER DUTIES:
Perform related duties as assigned.KNOWLEDGE AND ABILITIES:KNOWLEDGE OF:Procedures and techniques involved in the installation configuration set up operation maintenance and repair of technology equipment including computers laptops mobile devices printers scanners monitors projectors and document cameras.
Mobile device management systems.
Operation of assigned operating systems.
Computer hardware systems and software applications utilized by the District.
Principles methods and procedures of operating computers network systems and peripherals.
Customer service standards practices techniques and procedures.
Appropriate safety precautions and procedures for operating technology equipment.
Record-keeping and report preparation techniques.
Principles of training and providing work direction.
Technical aspects of field of specialty.
Oral and written communications skills.
Laws rules and regulations related to assigned activities.
Inventory methods and practices.
Interpersonal skills using tact patience and courtesy.ABILITY TO:Lead and participate in providing assistance to technology users to resolve complex hardware and software malfunctions.
Lead and participate in performing helpdesk duties.
Package software and oversee distribution systems.
Assist with the resolution of domain account issues.
Inspect troubleshoot and diagnose network issues.
Inspect troubleshoot diagnose and repair computers and other peripheral devices.
Conduct imaging and re-imaging of computers.
Maintain and upgrade hardware and software as required.
Communicate effectively both orally and in writing.
Plan prioritize schedule and organize work.
Train and provide work direction to assigned staff.
Understand and follow oral and written instructions.
Maintain records and prepare reports.
Use excellent telephone and interpersonal skills and establish and maintain a cooperative working relationship with others.
Perform work independently without supervision but also determine the seriousness of a problem which warrants escalation.
Maintain knowledge of current technological advancements in the field.
WORKING CONDITIONS:ENVIRONMENT:Office environment.
Constant interruptions.
Driving a vehicle to conduct work.PHYSICAL DEMANDS:Dexterity of hands and fingers to operate hand tools computer keyboards and other specialized equipment.
Standing or sitting for extended periods of time.
Hearing and speaking to exchange information in person or on the telephone.
Seeing to diagnose and make appropriate repairs and to read a variety of materials.
Climbing ladders.
Reaching overhead above the shoulders and horizontally.
Lifting carrying pushing or pulling moderately heavy equipment.
Bending at the waist kneeling or crouching.
Seeing to view a computer monitor.HAZARDS:Working on ladders or at heights.
Electrical power supply and high voltage.
Working in a cramped or restrictive work chamber.
Occasional exposure to cleaning fluids.
Ewing Consulting Inc. August 2016
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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