Operations Analyst
Operations Analyst
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$ 63163 - 94745
1 Vacancy
Job Description
Description of Work
- Are you ready to take the next step in your career Discover why NCDIT is the ideal destination for your professional growth -Why Work for NCDIT.We currently have an opening for anOperations AnalystThe position is designated Statutory Exempt and is exempt from the State Human Resources Act.NOTE: THIS IS A NIGHT SHIFT POSITION (4:00 PM - 1:00 AM) and MANDATORY ON LOCATIONRecruitment Range: Up to $71059
As an Operations Analyst for the Western Data Center (WDC) you will play a key role in maintaining analyzing and optimizing the operational health of state-run data center services. This role blends real-time systems monitoring with strategic resource management technical support and cross-team coordination. Your work ensures mission-critical infrastructure remains stable secure and aligned with statewide IT goals. Duties include but are not limited to:- Perform daily systems monitoring and ensure peak efficiency of all platforms within the WDC scope.
- Respond to incidents swiftly with corrective action and inform management of critical and non-critical issues.
- Plan and allocate rack space and environmental resources ensuring optimal server deployment.
- Assist in technical project planning identifying risks estimating timelines and guiding success strategies.
- Communicate effectively with stakeholders tailoring content and delivery to audience needs and objectives.
- Use ITIL-compliant processes for incident change and release management.
- Support OS configuration across Windows UNIX and Linux platforms using standard deployment tools.
- Execute project implementation tasks and incorporate lessons learned into future planning.
- Maintain compliance with physical security standards including access control and rack monitoring systems.
- Collaborate with Network and Telecom teams to support seamless connectivity across the WDC environment.
- Assist and support disaster recovery and business continuity exercises for mission-critical systems.
- Support knowledge transfer by participating in staff training documentation updates and mentorship activities.
The Western Data Center (WDC) is a mission-critical facility within the Department of Information Technology (DIT) serving as a backbone for infrastructure services across North Carolina. The WDC team is responsible for ensuring continuous availability resource efficiency and system resilience through a combination of proactive monitoring operational analysis and technical coordination. This role directly supports statewide IT service delivery infrastructure modernization and disaster recovery preparedness.
About the OrganizationTheN.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies as well as schools colleges and universities. NCDITsmission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged withclosing the digital divide by expanding availability of broadband services and promoting the adoption of affordable high-speed internet.
As NCDITs services reach North Carolina residents from all backgrounds we believe that our workforce should reflect the demographics of the state. The workforce is our most valuable asset to recognize understand and meet the IT needs of our constituents across North Carolina. Our agencys culture is derived through the implementation of thoughtful practical innovative and data-driven strategies. We are anEmployment First state ensuring that people with disabilities have equal opportunities to succeed in the state government workplace (Executive Order 92). NCDIT supports recent executive orders to address pay equity for women (Executive Order 93) establish paid parental leave for birth adoption and foster care (Executive Order 95) and implement fair chance policies (Executive Order 158). NCDIT also hasseveral initiatives designed to help past and current military personnel and their spouses find rewarding careers with us. Join a team that welcomes values respects and supports all members of our work community.
If you have student loans becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more. Knowledge Skills and Abilities / Competencies
The following Management Preferences are not required but applicants that possess these skills are preferred:
- Knowledge of data center infrastructure including servers storage networking equipment and cooling systems
- Knowledge of ITIL Foundations
- Knowledge of asset tracking systems
Minimum Education and Experience Requirements
Bachelors degree in computer science computer information systems computer science engineering or a closely related degree from an appropriately accredited institution
OR
Bachelors degree from an appropriately accredited institution and one year of experience in operations/systems work or closely related area
OR
Associate degree in computer information technology computer engineering technology or networking technology from an appropriately accredited institution and one year of experience in operations/systems work or closely related area; or an equivalent combination of education and experienceSupplemental and Contact Information
TheNorth Carolina Department of Information Technology (DIT)is anEqual Opportunity Employerwho embraces anEmployment Firstphilosophy which consists of complying with all federallaws state laws and Executive Orders.
- Employment at NCDIT is contingent upon a satisfactory background check.
- Applicants seekingVeterans Preferencemust attach a DD form 214 Certificate of Release or Discharge from Active Duty along with your application.
- Applicants seekingNational Guard Preferencemust attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions you must attach either a DD256 or NGB 22.
- Applicants applying for positions that require specific coursework must upload and attach a copy of the transcript with their application.
- Applicants with relevant professional certifications to the posted job must attach proof of active certification along with the information in the Certificates and Licenses section.
- If applicants earned college credit hours but did not complete a degree program they must attach an official transcript to each application to receive credit for this education.
- If applicants earned a foreign degree foreign degrees require an official evaluation for U.S. equivalency and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service feel free to use any service of your choosing. The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification: WORK SCHEDULES:
At NCDIT we are dedicated to fostering a collaborative and flexible work environment offering a hybrid remote work option for positions that are conducive to remote flexibility. If you do not currently reside within a reasonable commuting distance of the assigned duty station new hires are granted up to 120 days from their start date to relocate. This relocation ensures the ability to work onsite multiple days per week. If youre eager to contribute to a dynamic workplace we encourage you to apply!
COMPENSATION & BENEFITS:
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis). Employees also receive paid vacation sick and community service addition paid parental leave is available to eligible employees.
Some highlights include:- The best funded pension plan/retirement system in the nation according to Moodys Investors Service
- Twelve (12) holidays/year
- Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year
- Twelve (12) sick days/year which are cumulative indefinitely
- Longevity pay lump sum payout yearly based on length of service
- 401K 457 and 403(b) plans
Learn more about employee perks/benefits:
complete an on-line application.Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account and click Application Status. If you are selected for an interview you will be contacted by management. If you are no longer under consideration you will receive an email notification. If there are any questions about this posting other than your application status please contact:
NCDIT Human Resources
Samika Lewis
For technical issues with your application please call the Applicant Support Help Line at .
Required Experience:
IC
Employment Type
Full-Time
