IT Operations Analyst
IT Operations Analyst
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Job Description
Purpose of Position
The IT Operations Analyst is a core role that is central to the operational integrity of our IT framework demanding a candidate with the initiative and expertise to deliver critical support across the business. The analyst will be entrusted with the vigilant monitoring of our technological infrastructure and services and will be a principal agent in the advancement of our automation capabilities.
This position calls for a forward-thinking and analytical professional who will collaborate across diverse teams to uphold the steadfastness security and optimal performance of our IT systems. The roles responsibilities are integral to our operational continuity and include participation in an on-call rota to provide decisive management of major incidents beyond conventional working hours.
Key Responsibilities
Provide expert second-line support including incident and problem management to ensure timely resolution in line with our Service Level Agreements (SLAs).
Actively monitor the IT infrastructure and services taking remedial action or escalating as necessary to mitigate potential issues and ensure service uptime.
Participate in an on-call rotation to provide essential support and incident management during non-business hours including weekends and holidays.
Manage the full lifecycle of major incidents including initial response critical data collection and resolution. Facilitate clear and timely communication with all relevant stakeholders to ensure alignment and minimise impact. Contribute to detailed Post-Incident Reports to identify root causes and prevent future occurrences.
Collaborate with third-line support teams and external suppliers to facilitate incident resolution and service recovery.
Oversee the deployment of software releases patches and updates into the live environment ensuring minimal disruption and continuous improvement.
Assist in automating operational tasks and processes to enhance efficiency and reliability.
Analysing and optimising existing scripts or operational tasks. Implementing automation whilst ensuring stringent security protocols are adhered to and enhancing efficiency and system integrity.
Adhere to all IT policies procedures and SLAs contributing to a culture of operational excellence.
Continuously review and enhance our monitoring systems to ensure comprehensive coverage identify potential risks and improve overall efficiency.
Qualifications :
The ideal candidate should have:
Core Technical Skills
A strong fundamental understanding and hands-on experience with:
API Integration
Unix/Linux environments
Python
Proven ability to automate tasks with experience in Google Apps Script
Beneficial Experience
Familiarity with Google Cloud Platform (GCP) is highly advantageous.
Experience
Experience in working within a help desk or service desk environment.
Demonstrated experience in a 1st and 2nd line IT Operations or support role
Experience with incident and problem management in a fast-paced setting.
Knowledge and experience with Unix/Linux and Windows Servers.
Professional Attributes
Excellent analytical and problem-solving skills with the ability to prioritise effectively under pressure.
Strong verbal and written communication skills with a confident and professional manner.
Strong interpersonal and motivational skills with the ability to work effectively in a team-oriented environment.
Ability to work effectively in high-stress situations and adapt to changing priorities.
Additional Information :
About our benefits:
We recognise that our people are at the heart of our business without them we wouldnt be able to deliver our award-winning service to millions of customers across the country each day. Its important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Vitality at Work
- Discounted shopping from 100s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers promises then this is the job for you! Apply today.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
