Analyst - Billing Operations
Analyst - Billing Operations
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Job Description
We are looking for an Analyst- Subscriptions & Billing who will work cross-functionally across all members of the business to support Subscription Management and Invoicing Support to all customers of Freshworks.
About the team
The Subscription and Billing (S&B) team manages the activation and invoicing lifecycle of Freshworks Products. S&B Agents are expected to learn the product agent platform and add-on billing SKUs ensure the right SKUs are set up for each subscription add/amend subscriptions as per customer/AM/CSM requests in line with Sales Finance Policy participate in projects under S&B to enhance Billing and other allied applications & ensure analysis of customer queries and resolve the issue promptly and appropriately.
Below are the job responsibilities.
- Read / Review the contracts / SOF and generate invoices accurately and in a timely manner.
- Follow up with Internal / External stakeholders on missing information
- Respond to customer queries received via emails phone calls tickets and other modes of
- communication
- Responsible for the month-on-month revenue generation by processing deals.
- Assist the team in day-to-day activities from process and policy standpoints.
- Provide best-in-class customer service with first-time-right resolution
- Assist month-end and close activities for Financial Reporting/MIS
Qualifications :
1 to 4 years of experience in Billing and Billing related services.
Good communication skills (written and oral).
Working knowledge of MS Office products.
Knowledge & experience in related processes like Cash Applications Collections and MIS would be an advantage but not mandatory.
Skilled in negotiation & problem-solving
Willing to learn and open to working in a 24/7 operational environment with rotational shifts and week offs.
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
