Systems Engineer

About Unlock

Unlocks mission is to unleash the power of home equity to enrich peoples lives. We do this through a financial solution called a Home Equity Agreement or HEA an entirely new way to access and utilize home equity. Were not a lender so there are no interest charges or monthly payments and homeowners with poor credit or high levels of debt can still qualify. Were beyond passionate about helping our customers build greater financial resiliency. We are mission driven consumer centric and our products are designed for the way homeowners want to live their lives today - with flexibility and control.

About the role

The Systems Engineer at Unlock Technologies will serve as the primary technical support resource for a core internal business application handling triage troubleshooting and Python & SQL-based analysis to resolve end-user issues with minimal escalation to backend engineering. Approximately 75% of this role will focus on application support responsibilities. During periods of low support volume this position will assist with broader IT operational needs including endpoint management user lifecycle tasks automation and documentation.

What youll do

• Own day-to-day support for the internal Django/Python-based business application including triaging user requests diagnosing issues reviewing logs and SQL queries and minimizing escalations to engineering. Maintain documentation and collaborate with developers as needed to improve support workflows.
• Write and interpret Python & SQL to support reporting troubleshooting and validation tasks within core systems.
• Manage and support Microsoft 365 services including Exchange Online SharePoint Teams and Entra ID (Azure AD).
• Configure and support device compliance using Microsoft Intune. Perform imaging software deployment and support for both Windows and macOS environments.
• Provide Tier II support to users in the Tempe office and remotely across the organization ensuring smooth operations and timely resolution of service requests.
• Use PowerShell and scripting tools to streamline IT tasks and improve support workflows.
• Maintain detailed documentation for application support processes IT systems and internal tools to support knowledge sharing and operational efficiency.

What were looking for

• 5 years of experience in IT support systems engineering or application support roles
• Proficiency in Python & SQL (query writing data analysis troubleshooting)
• Familiarity with Django-based applications and Python
• Strong experience with Microsoft 365 Entra ID (Azure AD) and Intune
• Proven ability to support both application-level and system-level issues with minimal escalation
• Experience with ITSM tools and ticketing systems
• Excellent communication and relationship-building skills to effectively partner with leaders across multiple functions
• Ability to thrive in a fast-paced high-growth environment and support cross-functional teams
  
  Preferred Qualifications
  Experience supporting internal business applications and workflows
  Familiarity with logging/monitoring tools
  Exposure to REST APIs integrations or backend support workflows

What we offer

• Opportunity to work in a rapidly growing fintech
• Dynamic and inclusive work environment that fosters innovation and growth
• Competitive compensation package
• Ongoing professional development and career advancement opportunities
• Flexible work arrangements and a strong emphasis on work-life balance

Target base compensation is $145000 annually. Actual base salary varies based on factors including but not limited to relevant skill prior experience education base salary of internal peers demonstrated performance and geographic location. Additionally Unlocks Total Rewards package is highly competitive designed to support your success at work at home and at play such as 401K matching health benefits employee stock options and paid time off.

Unlock is an equal opportunity employer. We evaluate qualified applicants without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status sexual orientation gender identity or other protected status under all applicable laws regulations and ordinances.