Assistant Operations Manager

The Assistant Operations Manager is responsible for the management of all aspects of the Front Desk functions. This position will work at the Front Desk running the day-to-day operations to oversee guest service resolve guest concerns and train Front Desk Agents.

Essential Functions

• Work shifts at the Front Desk overseeing all guest service needs.
• Work alongside Front Desk Agents to cover shifts and/or breaks.
• Welcome and register guests expeditiously provide information to guests as needed obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process per hotel procedures.
• Check departing guests out of the hotel as per hotel procedures.
• Sell guest rooms food & beverage outlets and seasonal hotel promotions.
• Adhere to policies regarding handling of employees cash bank.
• Reconcile all charges and cash received during shift.
• Promote Rewards Program to guests.
• Process mail messages faxes and packages.
• Hold a pre-shift meeting with staff prior to reporting to stations.
• Be prepared for each daily activity and review any variations with management and staff.
• Work shifts are covered with adequate staff ensure correct staffing during peak periods and high occupancy.
• Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
• Consistently monitor the performance of associates on an on-going basis and assist the department manager in providing feedback. Reward discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems.
• Ensure staff is properly groomed and uniformed at all times.
• Ensure work area cleanliness is maintained at all times.
• Assist in the preparation of weekly schedules in accordance with guest needs and staff availability.
• Process timecards and payroll as required.
• Ensure all associates are safety conscious and trained in safe work practices.
• Follow 4 Keys service standards standard operation procedures and safety standards.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.

Job Requirements

• Understand the mission vision and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Must be detail oriented and able to multi-task efficiently.
• Must be able to speak and understand and communicate the primary language(s) used in the workplace.
• Must possess excellent communication follow up and organizational
• Must have the ability to push pull bend squat and lift on a regular basis.
• Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment.
• Must be able to perform job functions with attention to detail speed and accuracy; prioritize organize and follow-up.
• Be a clear thinker remaining calm and resolving problems using good judgment.
• Follow directions thoroughly; understand a guests service needs; work cohesively with co-workers as part of a team.
• Must be able to understand guests service needs
• Maintain confidentiality of guest information and pertinent hotel data.

Work Hours

• Will be required to work flexible scheduled shifts based on business needs.
• Scheduling includes holidays nights and weekends depending on hotel events and functions.

Pay: The salary for this role is $48000 annually and is eligible for a for an incentive based on performance.

Physical Requirements

The minimum physical requirements for this position include but are not limited to:

• Must be able to lift and/or carry up to 40 pounds frequently to assist guests
• Ability to stand for extended periods of time
• Ability to hear understand and communicate orally and in writing to communicate with staff vendors and guests a normal in-person and phone conversation
• Ability to bend and twist push and pull stoop and kneel
• Ascend and descend a ladder

Reasonable Accommodation Statement

To perform this job successfully an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability please contact:

Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.

I acknowledge that I have received read and understood the job description. I understand the responsibilities duties and expectations outlined in this description and agree to perform them to the best of my ability. I understand that the job description is intended as a general guideline and may be changed as necessary to meet the companys needs.

Required Experience:

Manager