Senior Automation & Business Operations
Senior Automation & Business Operations
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Job Description
Senior Automation & Business Operations
Location: Barcelona Type: Full-time
Were hiringand were doing it the Frekuent a world where technology moves fast we move with purpose. If youre ready to make your next big move and create something meaningful youre in the right place.
Being part of our dream team isnt just about a job its about enjoying the frekuency. If youre ready to be part of this journey and grow together join us and make a real impact.
Get to know us
Frekuent is a fast-growing company redefining the payment experience helping businesses turn one-time buyers into lifetime clients through unique loyalty boosters. We believe that the secret to more sales is giving customers less: cashless contactless and effortless payment solutions that transform the way businesses operate. With Frekuent transactions happen in seconds keeping customers coming back for seconds.
Want to know more Check us out at .
Who were looking for
We are looking for a Senior Operations & Business Operations to join Frekuent. This role will own the definition and execution of internal operational projects with a strong focus on CRM management internal tooling & automation and process optimization. You will act as a bridge between Operations Sales Tech and Support teams ensuring our workflows scale efficiently as the company grows.
If you enjoy leading cross-functional projects optimizing processes and implementing automations this role will give you the opportunity to shape the backbone of Frekuents operations.
Key Responsibilities
Process Ownership & Optimization
Design document and improve internal workflows (onboarding client support commercial ops etc.).
Monitor KPIs of operational processes and propose improvements for efficiency and scalability.
CRM & Tools Implementation
CRM (currently Zoho): ensure setup optimization and adoption across teams.
Design workflows automations and integrations to reduce manual work and manage the small team that implements them.
Collaborate with Tech for more advanced developments when needed.
Challenge existing processes and workflows in the current CRM setup with a focus on simplicity control and scalability.
Automation & Efficiency
Design and implement no-code solutions (n8n etc.) to connect internal and external tools to: automate repetitive tasks; increase control and visibility on our internal processes.
Oversee small-scale scripting (basic Python/JavaScript) and potential database management (SQL) to support automation needs. This is focused on databases related to internal tools and BI not a client-side production database.
Understand and leverage the use of APIs both internal and external to obtain data derive metrics and connect tools for automation.
Leverage the use of AI when appropriate to reduce human workload and improve scalability of internal tools and processes.
Project Management
Lead cross-functional operational projects (e.g. launching new services scaling into new markets).
Coordinate with Sales Tech KYC and Support to ensure smooth rollouts.
Track progress deadlines and resources ensuring minimal disruption to day-to-day operations.
Knowledge Management
Create and maintain internal documentation SOPs and playbooks for processes and tools.
Train and support teams in adopting new processes or tools.
Requirements
35 years of experience in Business Operations RevOps or Process/Project Management roles. A technical background is preferred (e.g. Computer Science Engineering Maths Physics)
Hands-on experience with CRM systems (Zoho Salesforce HubSpot or similar).
Familiarity with no-code tools (Make n8n) basic scripting (Python/Javascript SQL) and API usage.
AI fluency: knowledge of the current model ecosystem and providers ability to identify processes that are good candidates for AI automation experience in building basic AI pipelines (e.g. using OpenAIs API) and familiarity with the use of AI agents.
Strong analytical and problem-solving mindset.
Ability to lead projects independently and collaborate across functions (Ops Tech Sales Support).
Strong organizational and communication skills.
Experience in payments SaaS or CRM-heavy environments is a plus.
Fluent in English (Spanish a plus).
Whats in it for you
A hybrid model that works Enjoy the energy of our office 3 days a week and the flexibility of working remotely the other 2.
Flexible schedule because we trust you to own your time and your outcomes.
Meal vouchers Enjoy a monthly support of meal vouchers to make your workdays tastier.
Health & wellness private health insurance and discounted gym memberships to keep both body and mind in top shape.
Learning & development English classes and role-specific training because your growth is part of our journey.
23 days of paid time off plus local holidays because great ideas need space to rest.
A dynamic fast-growing environment where each day is unique and every idea counts.
A collaborative mindset surrounded by people who genuinely enjoy building together.
Regular afterwork & teambuilding events activities to relax connect and strengthen team bonds.
Why youll love it here
At Frekuent we believe our success is built on our people. Were a team of non-conformists committed and solution-driven individuals who know that infinity is the limit when it comes to innovation. With plenty of room for personal and professional development we value creativity ownership and collaboration all driven by a strong culture that fuels our growth.
Be authentic isnt just a value its our belief that embracing who we are and appreciating diverse backgrounds experiences and opinions is what truly enriches us.
If youre ready to jump into an exciting environment and make a real difference this is the place for you.
By applying for this job the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Frekuents Privacy Policy.
Employment Type
Employee
