Customer Experience Representative - Paine Field International Airport PAE
Customer Experience Representative - Paine Field International Airport PAE
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Job Description
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car National Car Rental and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the worlds best and most trusted mobility company.
Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior friendly and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
Opening available at the following branch location:
- Paine Field International Airport (PAE) 9901 24th Place West Everett WA 98204
This is a full time position with a starting rate of pay 21.75/ hour.
We offer a robust Benefits Package including but not limited to:
- Paid Time Off starting with14 days off in your first year 6 paid holidays
- Health Dental Vision insurance; Life Insurance; Prescription coverage
- Employee discountson car rentals car purchases and much more!
- 401(k) retirement plan with company match and profit sharing
Schedule:
Sunday: Off
Monday:Off
Tuesday:2:00pm - 12:30am
Wednesday:2:00pm - 12:30am
Thursday:2:00pm - 12:30am
Friday:2:00pm - 12:30am
Saturday:2:00pm - 12:30am
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
- Meet and greet customers in a professional friendly and timely manner
- Provide superior efficient customer service by understanding and communicating rental terms and conditions vehicle features and other services
- Use Company approved sales and service techniques to determine customer needs and offer optional protection products upgrades fuel options and other additional equipment
- Offer additional customer assistance by offering directions maps local area information and appropriate service information
- Answer incoming calls for reservations rate quotes general questions and answers provide information and resolution for customers other branches and other vendors
- Place outgoing calls for callback management and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills pursue on the job training and development opportunities and any company sponsored classroom training
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- High School Diploma or G.E.D. required
- Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must have one year of customer service retail or administrative support experience
- Must have worked 6 months or more at most recent employer
- Must be at least 18 years old
Required Experience:
Intern
Employment Type
Full-Time
