CRC Benefits - Customer Service Representative - Group Benefits (Hybrid)
CRC Benefits - Customer Service Representative - Group Benefits (Hybrid)
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1 Vacancy
Job Description
The position is described below. If you want to apply click the Apply button at the top or bottom of this page. Youll be required to create an account or sign in to an existing one.
If you have a disability and need assistance with the application you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries wont receive a response).
Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st Shift (United States of America)Please review the following job description:
This role ensures a high level of customer satisfaction and exceeds the expectation of our broker customers by providing quality information and superior customer service for a defined scope of issues and post enrollment inquires.Our employees work a hybrid schedule so successful candidates must live close enough to one of the Texas offices to work in office weekly. On the days we are not in the office our teams are able to collaborate using video and screen sharing technology which means youll feel like youre part of the team while also enjoying the convenience of working from home.
At CRC Benefits (formerly BenefitMall) an industry leading provider of benefits services we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion trust collaboration and innovation to help us build a bright future. As a result of listening to our employees CRC Benefits has earned a Top Workplaces USA award three years in a row based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged CRC Benefits could be the place.
KEY RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
Provides quality information and accurate solutions for a defined scope of customer issues via telephone and email correspondence.
Maintains 100% of available phone time and/or electronic service goals every day in accordance with current standards and as directed by management.
Determines when customer issues need to be escalated and uses appropriate channels to timely resolution.
Provides quality customer service for issues regarding benefit administration group changes employee enrollment changes ID card status and effective date inquires.
Provides information to brokers or agents on ID password and address change requests.
Keeps up to date on all Companys policies and promotional offerings.
Actively participates in regular team meetings providing input to contribute to the teams overall success in achieving customer satisfaction.
EDUCATION AND EXPERIENCE
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or GED equivalent
2 years of related experience in Customer Service environment in the group insurance field.
Working knowledge of customer database tools such as HCM solutions.
Working knowledge of medical conditions/terminology and group insurance products.
Prior experience dealing with multiple customer service issues.
CERTIFICATIONS LICENSES REGISTRATIONS
None
FUNCTIONAL SKILLS
Possess a good understanding of HIPAA laws and guidelines.
Knowledge of Microsoft Office specifically Excel Word and Outlook Exchange; proficient with various web browsers.
Communicate effectively with all levels of internal and external personnel both verbally and in writing.
Ability to read analyze and interpret Explanation of Benefits (EOB).
Read comprehend and interpret underwriting procedures requirements regulations and contracts.
Maintain complete confidentiality of information.
Determine when problems should be escalated.
Work in and contribute to a positive team environment.
Complete tasks on time while managing multiple tasks simultaneously.
General Description of Available Benefits for Eligible Employees of CRC Group: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of CRC Group offering the Group offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. Depending on the position and division this job may also be eligible for restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.
CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.
EEO is the LawPay Transparency Nondiscrimination Provision E-Verify
Required Experience:
Unclear Seniority
Employment Type
Full-Time
