Customer Service Rep
Customer Service Rep
Posted on :
31-07-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
31-07-2025
Job Description
Pro Athletes Definition:
At Pro Athlete the Customer Service Rep is the face of the organization. Our CSRs provide a wow experience for all of our customers and are available to resolve any and all customer inquiries via all channels of interaction. This person is a product expert and also has the full ability to make sure all customers are happy at every stage of the shopping experience. Did we mention that this person is required to get excited when they help one of our customers
The position is full-time and will primarily fill weekday shifts from 1 PM to 9 PM but may need to be flexible with varying shifts as needed. Full-time employees are expected to work around 40 hours per week.
Compensation: $15.00 per hour
Who we are:
We are Pro Athlete Inc. We are an eCommerce company that specializes in creating a World Class customer and employee experience and we happen to sell sporting goods and apparel through various online platforms such as JustBats JustGloves and JustPaddles.. We have a Major League caliber culture we have a passion for what we do and we love to have fun. No really we LOVE TO HAVE FUN!
Alignment with our Core Values is a must! Please do not apply if you dont believe in our Core Values or dont plan on living them out to their fullest. We receive a lot of applicants so do your best to separate yourself from the rest. Do something to wow us and get us excited about the potential of you joining our team!
How We Play the Game:
- We live out our Core Values
- We have genuine curiosity
- We are operationally predictable with no surprises
- We have each others backs
- We create a drama-free work zone
- We stay connected
- We hold each other accountable
- We put our pride aside
- We take the high road
Essential Roles & Responsibilities:
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Answers and resolves all customer inquiries with quick response time.
- Available to communicate effectively with all customers via social media phone calls live chats questions & answers product reviews and emails.
- Product expert in baseball and softball bats and gloves and any other inventory that we offer through our eCommerce platforms.
- Review paid-reviewing orders to reduce the number of credit card chargeback claims.
- Initiate UPS claims on lost or damaged packages.
- Walk customers through the returns process to initiate a return for a refund or exchange.
- Place orders over the phone.
- Create letters quotes and miscellaneous correspondence as requested or required on a case-by-case basis.
- Communicate effectively with other parts of the business to implement process improvement based on customer feedback.
- Any other duties as reasonably assigned.
To hit a grand slam our Customer Service Rep will possess these skills too:
- Customer/Client Focus.
- Verbal and Written Communication Proficiency.
- Detailed.
- Problem Solving/Analysis.
- Technical Capacity.
- Resourceful.
Preferred Education Experience and Qualifications:
- Successful completion of a bachelors degree or in the process of working towards a bachelors degree or equivalent experience.
All Jobs at Pro Athlete Require:
- Core Value alignment. Our Core Values are the driving force behind how we do business and live our lives.
- Self-driven work ethic. You must be a self-starter who is resourceful loves taking initiative and seeing things through to completion.
- Genuine curiosity and the desire to learn. We are ever-changing and need employees who are innovative and adaptable.
Position Type and Expected Hours of Work
This is a full-time position that may work on-site or remotely.This position is expected to work their scheduled shift and must be punctual and work through the end of their shift. Full-time candidates are expected to work around 40 hours per week.
This is a full-time position that may work on-site or remotely.This position is expected to work their scheduled shift and must be punctual and work through the end of their shift. Full-time candidates are expected to work around 40 hours per week.
Department Hours of Operation:
Monday - Friday: 8 AM to 9 PM CT
Saturday: 9 AM to 5 PM CT
Sunday: 12 PM to 8 PM CT (varies based on busy season vs. slow season)
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
If weve just described your dream job we invite you to browse through our company website to learn more about us. We think youll like what you see.
E-Verify
This organization participates in E-Verify to confirm employment eligibility. For more information please view the information below by copying and pasting the URL into your browser or contact
- Athlete is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color age religion sex sexual orientation gender identity national origin disability veteran or any other applicable protected classes. Pro Athlete prohibits discrimination and harassment of any kind and is committed to the principle of equal employment opportunity for all.
Employment Type
Hourly
Key Skills
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