Finance Manager, Customer Experience

We are the movers of the world and the makers of the future. We get up every day roll up our sleeves and build a better world -- together. At Ford were all a part of something bigger than ourselves. Are you ready to change the way the world moves

Finance strategically partners with operations to drive outstanding business results and enhance Fords industry leadership. When you join us youll be able to contribute financial expertise that impacts all areas of our company including planning manufacturing marketing and global distribution.

In this position...

• This position takes lead with supporting the Customer Experience skill team in all initiatives to deliver owner and user experiences with honesty and expertise manages the close and monthly forecast and provides key strategic advice to operating partners.
• The position will negotiate Business Plan commitments with functional skill teams and market owners to ensure balanced approaches to experiences and considering all metrics to deliver on the spending commitments.
• The position helps develop business cases to understand the enterprise value of Customer Experience programs.

What youll do...

• Manage a 12-person global team (with six direct reports) across Brazil India and the United States
• Manage relationships with CX operating leads across all experiences and regions
• Lead monthly forecasting and trend analysis to identify profit risks and opportunities
• Monitor and assess performance and key metrics for experiences and deliverables to drive tangible business results
• Review Customer Loyalty Program (CLP) FordPass Rewards and Remote Experience Program Reserves and ensure reserve adequacy tests are administered and adherence to both Rules of the Road and Finance Manuals
• Manage timeline and deliverables of Forward Year Business Plan
• Present to Global Finance and Operating Senior Leadership on CX Financials and the state of the business
• Support Executable Experiences for the relevant operating leads to ensure investment in work is consistent with forecast and actual reporting
• Coordinate CX CaR reporting with Operating team
• Assume the lead in control process reviews and corporate deliverables (e.g. MCRP BCP CaR AFR)
• Coaching members in the team and share his/her prior work experience with team members
• Work closely with operating teams to identify and execute efficiency or cost tasks; support operating team for spending freeze or enhanced spending controls
• Manage and report Global CX headcount
• Issue resolution for all items with skill teams markets and global skill teams; work cross-functionally with Marketing Warranty FCSD Quality to resolve customer issues

Youll have...

• Bachelors degree or advanced finance degree
• Supervisory experience preferable to support LL6s and GSRs on the team
• Strong understanding of internal control and accounting policies to ensure a robust control environment
• Solid understanding of financial processes across multiple skill teams
• Credibility and presence to deal directly with Skill Team Controllers
• Strong mediation skills to obtain cross functional alignment for off-standard agreements to unblock stalled initiatives
• Strong critical thinking skills with ability to follow a how might we path to resolving issues
• Business acumen
• Able to explain finance models value frameworks and capital allocation practices in simple language and with clear visuals for a broad audience
• A team player and bring your own self to the team

Even better you may have...

• MBA preferred

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:

• Immediate medical dental vision and prescription drug coverage
• Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays including the week between Christmas and New Years Day
• Paid time off and the option to purchase additional vacation time.

This position is a leadership level 5.

For more information on salary and benefits click here: sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

Onsite work of up to four days per week may be required for candidates within commuting distance of a Ford hub location. #LI-Hybrid #LI-MK2